Valerie Morot-Gaudry

ANNEVALERIE MOROT-GAUDRY

“Cinnelli” Ballyorban

Monkstown Co. Cork

T12 W1XW

Mobile: 086 162 1123

e-mail: [email protected]

CAREER PROFILE

Dynamic and results-driven professional with ten years of sales and customer service in the travel industry and a combined 15 years in the food and hospitality industry. Followed my passion which lead me to a new career in floristry.
EXPERIENCE

December 2019- October 2021     Bloomsday Flowers       Carrigtwohill

Florist/Shop Assistant

▪ Arranged floral bouquets including special occasion flowers, basket, hat box, wreath, and funeral arrangements
▪ Insured stock was stored correctly including watering plants, conditioning and cleaning flowers and foliage
▪ Assisted customers in shop as well as keeping the till balanced and accurate with cash and credit card transactions. Running closing reports and cash out
▪ Set up wedding flowers including delivery, church and reception arrangements/styling, arch styling and installation
▪ Decorated and styled wedding cakes/cake table with fresh flowers and props
August 2016- March 2020          Betty Brosnan Cafe               Clonakilty

Server/Barista/Kitchen Assistant

▪ Assisted cafe guests by providing friendly customer service
▪ Assisted in taking food orders, and keeping the till balanced and accurate with cash and credit card transactions. Running closing reports and cash out
▪ Barista service and coffee knowledge
▪ Assisted chef in kitchen with food preparation when needed
▪ HACCP Level 2
November 2012- October 2014        AAA Travel            Anaheim, California

Travel Agent for AAA Auto Club of Southern California Members and public

▪ Provided excellent customer service to maintain customer satisfaction and membership retention
▪ Sourced and developed leads and prospects by continuously networking
▪ Optimized sales opportunities by providing courteous and prompt service to walk-in clients as well as e-mail and phone based clients
▪ Demonstrated initiative, strong work ethic and self-determination
▪ Built, maintained and converted inquiries into bookings through prompt, friendly and accurate correspondence and outbound calling
 

March  2010-  September 2012       Travcorp SA              Geneva, Switzerland

Customer Relations Specialist

▪ Investigated and responded to customer complaints and queries related to holiday tours  (Trafalgar, Insight Vacations, Contiki Holidays and Brendan)
▪ Liaised with relevant internal departments and external partners for feedback
▪ Analyzed tour statistics, individual client surveys, brochure, promotional material wording and brand terms and conditions to ensure an accurate response and repeat guests
Nov 2005- Feb 2010      Contiki Holidays  (Travcorp)       Anaheim, California

Inside Sales Agent/ Latin Accounts Representative

▪ Built and maintained increasing sales through friendly, attentive customer service for multi national agencies throughout Latin America
▪ Demonstrated ability to meet personal and company goals. Met several team and individual goals including Top producer  in 2007
▪ Developed writing communications including collateral and direct mailings
▪ Tracked progress and effectiveness of program
▪ Communicated and educated Accounts on product and policies to ensure effective service and sales support was provided to each account
▪ Responsible for keeping all accounting, invoicing and bank/ wire reconciliations in a timely manner for all Latin accounts

SKILLS

Strong communication and organizational skills, attention to detail, independent worker, adaptability, effective team player,  fun and energetic

MS Office: Word, Power Point, Outlook, Excel, ACT, CRM, AMADEUS
EDUCATION

California State University Fullerton          Fullerton, California

2001-2005 B.A., Communications  with an emphasis in Advertising

LANGUAGES

Fluent in Spanish, French, and English