Sorcha Lenihan

Sorcha Lenihan
25/02/1994

Contact Details:
7 Greenmount Avenue,
Greenmount,
Cork.
0894794918
[email protected]

I am an incredibly diligent worker and I have worked within the customer support industry recently I have defined skills with respect to maintenance, troubleshooting, typing, use of the Microsoft Office suite, as well as managing emails and calls from clients in a timely and professional manner, while maintaining the highest standard of work possible.

Education:
BSc Undergraduate – Environmental Plant Biotechnology, UCC 2012-2018 (suspended)

Professional Skills:
– Excellent multitasking and organisational skills.
– Work well under pressure while maintaining KPI’s.
– Flexible in regards to working hours.
– Personable and confident in dealing with the public
– Diligent worker with a strong work ethic who is capable of making critical decisions without prompt or supervision

Experience:
Telesales agent at Zevas, Monaghan Road, Cork.
June-Sept 2012
– Conducting outgoing sales calls to the public, arranging call-back sales, meeting sales targets.
– Use of Goldmine software and general dialler programmes.
– Verifying customer details
– Ensuring customer satisfaction and redirecting dissatisfied customers to the appropriate team      leader/manager
– Willingness to acquire new skills quickly in a professional manner

Copywriter for HENPARTIES.IE  from home.
Sept 2013-Feb 2014
– Coordination of client emails and their replies both custom and automated.
– Copy writing independently for various campaigns provided by Henparties.ie
– Honed ability in time management and client query management targets in an unsupervised  situation.

Voxpro – Supercell Player support, Mahon,Cork
June 2017- Sept 2018
– Use of Helpshift software
– Point of contact for players to voice concerns and ease any worry they may have.
– Recovery of accounts lost, hacked or misused through a highly stringent verification process.
– Maintaining company set KPIs to the highest standard.
-Training aid to new agents

Voxpro –  Google Technical Support Generalist
Sept 2018- Present
-Use of Salesforce software.
-Directly supporting customers on all aspects of GSuite setup.
-Troubleshooting complex and unique issues in a timely and efficient manner.
-Maintaining company and Google set KPIs to the highest possible standard at all times.
-Troubleshooting aide to new agents

References;
Available upon request.