Sinead Hurley

 

 

Sinead Hurley

Raffeen Bridge, Monkstown, Co Cork

083 0395962        [email protected]

 

Experience

 

July 2018 – February 2022                 Operations Administrator                       Euromed Ireland Logistics

About the company: Vehicle transportation company providing handling, storage, post-production and distribution services for new vehicles.

 

●   Customer service – providing a very high level of customer care • problem solving • responding promptly to any questions & queries • answering phone • monitoring ticketing system • organising bookings.

●   Daily report processing • updating & maintaining files • processing damage reports.

●   Quotations & estimates • liaising with workshop regarding repair status • seeking authorisation for repair, creating Po’s • processing invoices.

●   Ensuring that current ISO standards are maintained & assisting with the attainment of fresh ISO certificate.

●   Teamwork – working closely with all departments to ensure the smooth running of the business • supporting the accounts department • assisting with the induction process for vessel staff • general office duties.

 

 

January 2018 – June 2018            Office Administrator                                       Sharptext Cork

About the company: Well established company supplying, installing & maintaining office equipment & interactive devices as well as providing audio visual solutions to end users.

 

●   Answering phone – assisting customers with queries • directing calls • passing on messages • logging service calls.

●   Order fulfilment – from receiving order to organising dispatch of same.

●   Maintaining database • invoicing • raising Po’s • banking • post • monitoring emails.

●   Receiving & checking in goods • Ensuring stock is easily accessible & in correct location.

●   General office administration duties.

 

 

 

August 2016 – October 2017     Office Administrator                                                             TPN Cork

About the company: Freight distribution company delivering & collecting palletised goods throughout Ireland & The UK.

 

●   Managing extremely high volume of calls & emails • Handling messages through internal system.

●   Logging all feedback from drivers, creating solutions to issues where possible & passing information on to relevant parties.

●   Allocating collections & ensuring collections are executed within the given timeframe. Informing customer/depot of any issues which may arise.

●   Customer Care – assisting customers with queries, resolving any issues as swiftly as possible • Setting customers up on customer portal, directing them on use of same • Checking-in with customers to ensure they are happy & satisfied with our service • Handling enquires from prospective customers.

●   Working as part of a team – assisting with internal queries regarding pricing/invoicing/book-in slots & orders • Providing back-up to co-workers, collectively working as one to provide the best service possible.

●   Designing loads • Booking in goods for delivery

●   Submitting the daily discrepancy report for freight received into depot.

●   POD Management – Ensuring every consignment being delivered has appropriate, corresponding paperwork. Ensuring Customer own paper work is used when necessary & retrieving same from relevant party if not received • Ensuring all PODs are received back, signed, timed & dated, noting shortages/damages/returns – passing information on to appropriate party • Chasing PODs in instances where they are not returned back to the office • Scanning & uploading PODs to main database • Filing hardcopies of all PODs.

●   Arranging return of goods to appropriate destination as swiftly as possible.

●   Inputting orders to system, printing labels & delivery notes & organising COP.

 

 

 

 

 

 

 

 

 

November 2015 – August 2016              Office Administrator                                                  Cork Express Pallets

About the company: Logistics company providing delivery & collection of cartons & pallets within Ireland & The UK.

 

●   Managing extremely high volume of calls & queries.

●   ETA & delivery status reports • document control • quotations • POD management • manifesting • jobbing

• clearing the screen.

●   Managing bookings from customers & allocating orders to designed loads.

●   General office administration duties.

 

 

 

June 2008 – November 2015     Career Break

 

February 2007 – June 2008        Office Administrator                                         Fresh Start Eire Ltd

About the company: Provides a broad range of care services for children and young adults while working in tandem with family and community services.

 

●   First point of contact from both telephone and face to face perspectives.

●   Answering phone, directing calls & recording messages • Providing administrative assistance to other departments.

●   Maintaining complete confidentiality & discretion when handling sensitive files and information • Creating and maintaining personnel files.

●   Petty cash • expense sheets • bank lodgements • post • ordering office stationery • filing • faxing • e-mailing

• photocopying • garda vetting   • typing letters • producing documents & reports.

●   Organising car rental • arranging accommodation • opening up and locking up of premises.

 

 

November 2005 – February 2007           Sales & Customer Service Advisor             Dowshu Electronica Ltd

About the company: Manufacturers and distributors of digital video recording systems and camera surveillance equipment.

 

●   First point of contact from both telephone and face to face perspectives • Assisting customers with any questions/queries.

●   Receiving all internal sales enquiries regarding quotations, orders and repair costings.

●   Liaising with customers, technical staff and sales representatives regarding repairs and dispatch times.

●   Working directly with and providing assistance to Accounting and Marketing Departments.

●   Managing marketing/demonstration functions – arranging name tags, welcome pack, seating arrangements & organising food and beverages.

●   Stock taking & organising dispatch for stores.

●   Creating and maintaining personnel files.

●   Dealing with incoming mail, faxes etc.• typing letters, producing documents and reports, filing

 

 

December 2004 – November 2005                  Career Break

 

April 2003 – December 2004           Receptionist & Personal Assistant                         Galvins Wines & Spirits

About the company: Leading independent importer and distributor of wine, beer and spirits.

Receptionist

●   First point of contact from both telephone and face to face perspectives • Managing busy switch board.

●   Dealing with incoming mail, faxes etc. • Providing assistance to all other departments.

Personal Assistant – Galvins Wines & Spirits

●   Screening phone calls, enquiries & handling them when appropriate • Organising and maintaining diary.

●   Dealing with incoming mail & correspondence • Producing letters, documents & reports.

●   Providing hands on assistance implementing effective layout and allocation of goods in new warehouse, uploading information to database.

 

Qualification

Certificate in Administration & Office Skills                               Skerry’s College, Patrick’s Hill, Cork.

●   City & Guilds Pitman Certificates in:   • Data Processing • Word Processing • Spreadsheet Processing

• Modern Office Procedures • Power Point Presentation.

●   ECDL.

 

Computer Skills

 

●   Proficient in use of Microsoft Office Suite, internet, email.

●   Mamut Business Software • IFMS • ZIPZAP System • VIGO • Intact • CMS • Zendesk

 

References available on request