Sergio Ricardo de Brito



Cork, Ireland

I am a dedicated and passionate retail assistant, culturally-sensitive, quick learning, and language enthusiast with a successful background in customer service. Fluent Portuguese speaker, with a primary focus on exceeding expectations in customer service. With exceptional interpersonal skills, and a problem solving attitude in highly pressurized, challenging environment, the ability to multitask comes naturally. With a strong eye for detail, excellent typing skills.


November, 2018 – April, 2019


• Sorting out received items and making piles according to types of materials;
• Placing price tags on items and ensuring that barcodes are correctly placed;
• Stocking shelves with items;
• Cleaning and dusting items and shelves;
• Assisting customers shopping by providing them with product information;
• Handling cash transactions, scanning goods and collecting payments, issuing receipts, refunds, change or tickets and
• Boxing or wrapping packages.

March, 2005 – October, 2019

ASSISTANT/ CASHIER at LANETSHOP Internet cafe and computer store – Brazil

• Collecting payments, issuing receipts, refunds, change or tickets;
• Assisting customers when they have trouble or questions using computer software;
• Responding promptly to inquiries and requests from prospective customers;
• Manage customers complaints and resolve the conflicts to the customer’s satisfaction;
• Addressing unsolved customer issues regarding card payments or service;
• Dealing with email queries promptly and efficiently, in accordance with company procedures;
• Performing all duties in an efficient, professional and courteous manner at all times;
• Providing services, encoding, printing, downloading and all other;
• Operations provided by the cafe;
• Maintaining cleanliness and orderliness of the place;
• Keeping accurate records of logs and inventories of the shop;
• Handling cash transactions with customers, scanning goods and
• Providing excellent customer service at all times.

  • Updated 4 years ago