Sergio Brito

Sergio Ricardo de Brito Italian Brazilian

41, Nicholas Street, Cork (089) 439 9224 [email protected]

Eligible to work in EU

Fluent Portuguese, Basic Italian & English

Available immediate to work all shift patterns

Summary

I am a dedicated and passionate retail assistant, culturally-sensitive, quick learning, and language enthusiast with a successful background in customer service. Fluent Portuguese speaker, with a primary focus on exceeding expectations in customer service. With exceptional interpersonal skills, and a problem solving attitude in highly pressurized, challenging environment, the ability to multitask comes naturally. With a strong eye for detail, excellent typing skills.

Key Skills

• Full availability – Ability and willingness to work late nights and weekends;

• Ability to work well within a busy, often fast-paced environment;

• High standards of personal presentation and customer service;

• Ability to read customers;

• Dealing with customers and workmates with flexibility, politeness and patience;

• Able to fit into a team immediately and to pick up information quickly;

• Dedicated and careful; high level of accuracy and attention to detail;

• Flexible and hard working in deadline-driven environments;

• Excellent time management skills;

• Ability to work both independently and in a team environment;

• Cash flow management and payments;

• Computer Skills ;

• Passion and Drive to Help;

• Cultural Awareness;

• Multilingual: Portuguese, English (basic) and Italian (basic);

• Strong ability to quickly adapt to new situations in order to develop new skills.

Employment History

STORE STOCKER/ CASHIER – November, 2018 – April, 2019

SUPERMERCATO COAL – Italy

Sorting out received items and making piles according to types of materials;
Placing price tags on items and ensuring that barcodes are correctly placed;
Stocking shelves with items;
Cleaning and dusting items and shelves;
Assisting customers shopping by providing them with product information;
Handling cash transactions, scanning goods and collecting payments, issuing receipts, refunds, change or tickets and
Boxing or wrapping packages.

ASSISTANT/ CASHIER – March, 2005 – October, 2019

LANETSHOP Internet cafe and computer store – Brazil

Collecting payments, issuing receipts, refunds, change or tickets;
Assisting customers when they have trouble or questions using computer software;
Responding promptly to inquiries and requests from prospective customers;
Manage customers complaints and resolve the conflicts to the customer’s satisfaction;
Addressing unsolved customer issues regarding card payments or service;
Dealing with email queries promptly and efficiently, in accordance with company procedures;
Performing all duties in an efficient, professional and courteous manner at all times;
Providing services, encoding, printing, downloading and all other;
Operations provided by the cafe;
Maintaining cleanliness and orderliness of the place;
Keeping accurate records of logs and inventories of the shop;
Handling cash transactions with customers, scanning goods and
Providing excellent customer service at all times.

VOLUNTEERING – Dezember, 2017 – Octuber, 2018

O Sonho é nosso Project – Sao Paulo, Brazil

Helping people affected by homelessness by fundraising, helping with food preparation and delivering food on the streets.