Samantha O’Sullivan

 

Samantha Deane O Sullivan

22 Ash Road, Fota Rock,

Carrigtwohill, Cork

M: 086 8683994 E-mail: [email protected]

PERSONAL PROFILE

Hardworking individual with over five years’ experience in administration and customer service.

Excellent team-working skills gained through coursework and work experience.

IT literate with time management skills gained through projects and course work and

prioritising tasks to meet deadlines.
CAREER HISTORY

 

Receptionist, IKON Hair Design, Oliver Plunkett St, Cork                                             2014 – Present

 

·         Involved with the day to day running of the busy salon as a receptionist. Opening and closing when everybody has gone home.

·         Greeting clients as they step in through the doors of Ikon, take their inquiries and make them feel comfortable while they wait to be attended to.

·         Answering the phone and attend to inquires made over the phone and take bookings for clients.

·         Operating the cash register and is entrusted to handle cash.

·         Maintaining cleanliness and hygiene of the salon.

·         Operating all office equipment; sending faxes, emailing.

·         Getting paperwork ready for the book-keeper, on a weekly basis.

·         Organising and booking upcoming events, such as hair competitions, hotel and transport.

·         Filling invoices into the right categories.

·         Create and send out reminder messages such as texts and emails to the salons clients, reminding them of their appointments just in case they have forgotten.

·         Check products in the salon to ensure that we are not out of stock and inform the manager of any shortage in retail products.

·         Make sure clients have refreshments while waiting on their stylist.

 

Legal Secretary, Norman Walsh Solicitors, Carrigtwohill, Cork                        Jun 2013 – Aug 2013

 

·         Successfully completed 10 weeks of work experience as a requirement of Legal Secretary Traineeship undertaken

·         Participated in the day to day running of the office. I was entrusted to have a set of keys, for opening and closing the office.

·         Responded to general client queries in the reception area and on the telephone

·         Audio-typed correspondence and legal documents

·         Operated all office equipment such as the photocopier, the scanner and the fax machine

·         Assigned documentation to the correct files

EDUCATION

 

Cork College of Commerce, Cork                                                                                         Jan/Feb 2019

 

·         Completed an Evening course Medical Package Socrates Software

 

 

XPERT PROFESSIONAL HAIRCARE CORK                                                                             February 2018

·         Fantastic Front of House

 

L’OREAL Ireland Limited, Upper Hatch Street, Dublin                                                                       2017

·         Professional Receptionist with Gavin Hoare.

 

XPERT Professional Haircare Cork                                                                                                         2017

 

·         Online marketing course

·         Customer Service & Customer Care course

·         Communicate with Confidence course

 

Local Enterprise Office, Training Centre, Cork City Hall                                                                    2015

 

·         Email Marketing Course

·         Cost Effective Marketing Course

·         Financial Management Course

 

FÁS Training Centre Cork                                                                                                           2012 – 2013

 

·         FETAC Level 5 Legal Secretary Traineeship

 

Cork College of Beauty Therapy, Cork                                                                                    2011 – 2012

 

·         CIBTAC Diploma – Nail Technician including Nail Art

 

Cork College of Commerce, Cork                                                                                             2010 – 2011

 

·         Completed Year 1 of CIBTAC Beauty Therapy Diploma course

 

St. Aloysius College, Carrigtwohill, Cork                                                                                 2005 – 2010

 

·         Junior & Leaving Certificate

ADDITIONAL INFORMATION & INTERESTS

 

·         Having studied Beauty Therapy, I have maintained an interest in fashion and beauty.

·         Interested in current affairs.

·         Listening to music.

·         Regularly attend the cinema and concerts with friends.

·         Enjoy meeting new people and have volunteered to work with several charities in the past such as Breast Cancer Awareness, Concern, St Vincent de Paul.

REFERENCES

Available on Request