Raquel Concepción

PERSONAL PROFILE

I have excellent customer service skills, having an enthusiastic and positive attitude, I am also a hard worker ensuring an excellent customer service. Furthermore, I am reliable, highly organized, serious, responsible and eager to work and also to learn. I am used to working under pressure and a trustworthy member of a team.

I am easy going by nature and able to get along with both colleagues and senior managers, currently looking for a suitable shop/warehouse assistant/customer service position.

EDUCATION

2007-2009: Certificate of Higher Education (HNE) Administration and Finance.

2005-2007: A- Levels (Baccalaureate).

2017: Basic course in Digital Marketing.

2017: First Aid and life support.

WORK EXPERIENCE

07/2018 – 07/2018 “Amy Producciones, SL”. Canary Islands, Spain.
– Event stewardess.

01/2018 – 07/2018. Cork, Ireland.
– Au Pair.

12/17 – 12/17 Restaurant “Kiosco Teneguia”. Canary Islands, Spain.
– Waitress.

12/16 – 12/17 Office “ADER La Palma”. Canary Islands, Spain.
– Accountant and Administrative:

-Completing different forms.

-Answering the phone and dealing with customer queries

-Liaising with various organizations, for example: Job Centre.

·         09/16 – 10/16 Stuttgart, Germany.

– Au Pair.

·         08/16 – 08/16 Deutsche Wein Marketing, GmbH. Berlin, Germany.

– Waitress:

-Logistics and organization of wine tasting events.

·         07/16 – 07/16 Restaurant “Atame tapas bar”. Berlin, Germany.

– Waitress.

·         04/15 – 11/15 Tax and Accounting Consultant “La Contaduría, SLU”. Canary Islands, Spain.

– Accountant:

-Submitting taxes (Personal + Business).

-Bookkeeping.

-Answering the phone and dealing with queries from individuals and business organizations.

-General office duties.

-Completing various forms.

-Working with different organizations, for example: Banks, The tax Office, Social Security, etc

·         10/13 – 01/14 London, UK.

– Babysitter.

·         10/13 – 12/13 Sports shop “Lillywhites“. London, UK.

– Shop assistant:

– Ensuring the correct display, cleanliness and tidiness of merchandise and promotions.

– Showing an interest in every customer’s needs.

– Resolving customer complaints in a sensitive & polite manner.

– Accepting and processing stock deliveries.

– Helping with all areas of security and stock management.

– Providing a friendly and helpful service to customers.

– Demonstrating good product knowledge to customers on key promotions and offers.

– Approaching customers that may require assistance if you are on the shop floor.

– Carrying out stock replenishment.

– Ensuring all areas of the store remain tidy at all times.

·         09/03 – 10/13 Café “La Boulangerie“. London, UK.

– Waitress.

·         06/09 – 03/13 Tax and Accounting Consultant “La Contaduría, SLU”. Canary Islands, Spain.

– Accountant: (Same duties).

·         06/06 – 08/06 “Supermercados en Cadena” (SPAR). Canary Islands, Spain.

– Supermarket cashier:

-Working on the till / as cashier.

-Replenishing stock.

-Price control.

PC SKILLS

-Microsoft Office: Word, Excel, Access, Outlook, Power Point.

-Open Office: Writer, Calc, Impress…

-Internet.

LANGUAGES

-Spanish: Native.

-English: B2 Level.

-German: A2 Level.

PERSONAL SKILLS

-Able to demonstrate a high standard of customer service.

-Ability to act on own initiative.

-Capable of following procedures and systematic processes

-Able to work as part of a team or individually. Able to withstand a pressurised team environment.

-Finding solutions to issues and problems.

-Ability to prioritize and plan effectively.

-Positive attitude, energetic approach and self-motivated

-Competent with dealing with letters, emails and telephone queries.

-Able to handle complaints, aggressive customers and difficult situations.

-Ensuring confidentiality at all times.

– Confident enough to approach costumers and offer them assistance, advice and information

-Responsible, Creative, Well-Organized, Easy-going.

ADDITIONAL INFORMATION/INTERESTS

– Hiking, Cycling, Running, Swimming.

-Reading.

-Travelling.

-Driving Licence.

REFERENCES

Mrs Tracy Deasy                              Mr Miguel Ángel Ortega                             Mrs Carmen Nieves Gonzalez

Au Pair Family                                  La Contaduria, SLU                                         ADER La Palma

0868834845                                       Manager and Tax Consultant                    Manager

+34 922402578                                                 +34 639338153

miguel@790.e.telefonica.net                  [email protected]