Raquel Concepción
PERSONAL PROFILE
I have excellent customer service skills, having an enthusiastic and positive attitude, I am also a hard worker ensuring an excellent customer service. Furthermore, I am reliable, highly organized, serious, responsible and eager to work and also to learn. I am used to working under pressure and a trustworthy member of a team.
I am easy going by nature and able to get along with both colleagues and senior managers, currently looking for a suitable shop/warehouse assistant/customer service position.
EDUCATION
2007-2009: Certificate of Higher Education (HNE) Administration and Finance.
2005-2007: A- Levels (Baccalaureate).
2017: Basic course in Digital Marketing.
2017: First Aid and life support.
WORK EXPERIENCE
07/2018 – 07/2018 “Amy Producciones, SL”. Canary Islands, Spain.
– Event stewardess.
01/2018 – 07/2018. Cork, Ireland.
– Au Pair.
12/17 – 12/17 Restaurant “Kiosco Teneguia”. Canary Islands, Spain.
– Waitress.
12/16 – 12/17 Office “ADER La Palma”. Canary Islands, Spain.
– Accountant and Administrative:
-Completing different forms.
-Answering the phone and dealing with customer queries
-Liaising with various organizations, for example: Job Centre.
· 09/16 – 10/16 Stuttgart, Germany.
– Au Pair.
· 08/16 – 08/16 Deutsche Wein Marketing, GmbH. Berlin, Germany.
– Waitress:
-Logistics and organization of wine tasting events.
· 07/16 – 07/16 Restaurant “Atame tapas bar”. Berlin, Germany.
– Waitress.
· 04/15 – 11/15 Tax and Accounting Consultant “La Contaduría, SLU”. Canary Islands, Spain.
– Accountant:
-Submitting taxes (Personal + Business).
-Bookkeeping.
-Answering the phone and dealing with queries from individuals and business organizations.
-General office duties.
-Completing various forms.
-Working with different organizations, for example: Banks, The tax Office, Social Security, etc
· 10/13 – 01/14 London, UK.
– Babysitter.
· 10/13 – 12/13 Sports shop “Lillywhites“. London, UK.
– Shop assistant:
– Ensuring the correct display, cleanliness and tidiness of merchandise and promotions.
– Showing an interest in every customer’s needs.
– Resolving customer complaints in a sensitive & polite manner.
– Accepting and processing stock deliveries.
– Helping with all areas of security and stock management.
– Providing a friendly and helpful service to customers.
– Demonstrating good product knowledge to customers on key promotions and offers.
– Approaching customers that may require assistance if you are on the shop floor.
– Carrying out stock replenishment.
– Ensuring all areas of the store remain tidy at all times.
· 09/03 – 10/13 Café “La Boulangerie“. London, UK.
– Waitress.
· 06/09 – 03/13 Tax and Accounting Consultant “La Contaduría, SLU”. Canary Islands, Spain.
– Accountant: (Same duties).
· 06/06 – 08/06 “Supermercados en Cadena” (SPAR). Canary Islands, Spain.
– Supermarket cashier:
-Working on the till / as cashier.
-Replenishing stock.
-Price control.
PC SKILLS
-Microsoft Office: Word, Excel, Access, Outlook, Power Point.
-Open Office: Writer, Calc, Impress…
-Internet.
LANGUAGES
-Spanish: Native.
-English: B2 Level.
-German: A2 Level.
PERSONAL SKILLS
-Able to demonstrate a high standard of customer service.
-Ability to act on own initiative.
-Capable of following procedures and systematic processes
-Able to work as part of a team or individually. Able to withstand a pressurised team environment.
-Finding solutions to issues and problems.
-Ability to prioritize and plan effectively.
-Positive attitude, energetic approach and self-motivated
-Competent with dealing with letters, emails and telephone queries.
-Able to handle complaints, aggressive customers and difficult situations.
-Ensuring confidentiality at all times.
– Confident enough to approach costumers and offer them assistance, advice and information
-Responsible, Creative, Well-Organized, Easy-going.
ADDITIONAL INFORMATION/INTERESTS
– Hiking, Cycling, Running, Swimming.
-Reading.
-Travelling.
-Driving Licence.
REFERENCES
Mrs Tracy Deasy Mr Miguel Ángel Ortega Mrs Carmen Nieves Gonzalez
Au Pair Family La Contaduria, SLU ADER La Palma
0868834845 Manager and Tax Consultant Manager
+34 922402578 +34 639338153
miguel@790.e.telefonica.net [email protected]