Natacia Donato

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Customer Service

Cork

Natacia Saldanha Vaz Viana Donato – Stamp 4

Cork – Curragh Woods, Frankfield

Phone.: 0212411570 Mobile: 0899688464 Email: [email protected]

Profile

Enthusiastic, organized, determined and a team player. I have good communication and interpersonal relationship, care with customers, attention to goals and objectives and skills in finding and solving problems as well as working autonomously.

Career history

Makan Total Asia restaurant                                                     09/11/2017 – 28/03/2018

·       Till

·       Waitress – customer service, responsible for the tables, toilets, floor and common areas tidiness.

·        Controlled stock of disposables

Financial analyst, Hotelbeds                                                    01/09/2014 – 05/05/2016

·       Responsible for accounts payable, bookkeeping, financial analysis and management

·       Supplier relationship and management

·       Elaborated financial reports

Customer Service Representative, Regus                                 01/04/2013 – 29/08/2014

·       Assisted to internal and external customers.

·       Managed new customer contracts, including all documentation and payments.

·       Controlled and managed move in and move out of customers, as well as assisted during their contract and to customers who use Regus space and services temporarily.

·       Responsible for accounts payable, financial launches, supplier relationships

HR- Intern, STX OSV                                                               02/05/2011 – 31/10/2011

·       Issued personnel control reports, as absenteeism and shifts

·       Checked reports issued by the payroll

·       Responsible for verifying documentation of incoming and outgoing employees.

·       Service to employees

Finance- Intern, IGT do Brasil                                                  17/05/2010 – 04/03/2011

·       Controlled accounts payable

·       Issued financial reports

·       Executed bank slips and balance sheets of clients

·       Responsible for bank reconciliation

Saleswoman, till and stockist, Taco                                           01/12/ 2009 – 13/03/2010

Till, Via Mia                                                                           04/12/2008 – 02/01/2009

Saleswoman, Checklist                                                            13/09/2007 – 26/12/2007

Education & Training

Degree in business administration and entrepreneurship

Estácio de Sá University                                                                                   12/12/2015

SAP FI Certification                                                                                          15/08/2012

IT Skills & Languages

Windows System / IOS

Microsoft Office: Word, Excel, Outlook

Internet research

SAP user

POS

Portuguese – Fluent

English – Advanced (reading, writing, listening)

  • Updated 4 years ago