Mila Gripp

Mila Teixeira Gripp                                                                        Date of birth 08/16/1982
11, Frankfield Terrace. Summerhill South – Cork

Email: [email protected] Mobile: +353(83) 3483897

Citizenship: Brazilian

­­­EDUCATION

MSc Information Security – Cork Institute of Technology – to be concluded in September 2019.
Bachelor Degree in Production Engineering – Femass –Municipal University Professor Miguel Ângelo da Silva Santos – Concluded on July 2012. Overall Result: 96%
Bachelor Degree in Information Systems – Femass –Municipal University Professor Miguel Ângelo da Silva Santos – Concluded on April 2008. Overall Result: 82%
 

SKILLS

·      Strong customer services and problem solving skills.

·      Good command over English and Portuguese language, both written and verbal.

·      Excellent interpersonal and communication skills.

·      Advanced computer knowledge.

·      Hard working and enthusiastic.

PROFESSIONAL EXPERIENCE

·      Excel Recruitment – Event Bar Staff – Jun/2019 – Jun/2019

o   Welcome customers and enquire of their needs

o   Take orders from the customers

o   Ensure drinks are provided efficiently

·      Mila Gripp Photography – Business owner – Nov/2014 – Aug/2018

o   Responsible for photography and customer services.

·      Halliburton Services LTDA – Desktop Support – Apr/2005 – Nov/2014

o   Desktop support and computer maintenance;

o   Troubleshooting issues and resolving complaints.

·      Manchester Services LTDA – Logistics specialist – Jul/2004 to Apr/2005

o   Perform logistical tasks

o   Managing stocking levels and buying supplies.

·      Vesper S.A – Customer Services Representative – Feb/2002 to Apr/2004

o   Call centre representative responsible for addressing customer service inquiries in a timely and accurate fashion;

o   Providing information about products and services, taking orders, responding to customer complaints and processing returns.

·      Durval Bar and Restaurant – Feb/2000 to Apr/2002

o   Meeting and greeting customers and taking orders;

o   Communicating with kitchen staff, relaying special requests and feedback;

o   Resolving complaints to achieve positive solutions.

o   Opening and closing of restaurant area, setting up and cleaning equipment;