Customer Service Representative



Mobile: +353 85 7375018

“Coolsprings”, Sallybrook, Glanmire, Co. Cork

Email: [email protected]


Multi-faceted, efficient, and reliable administrative professional with 10+ years of experience supporting executives, sales personnel, and managers to improve internal operations.  Diversified skill set covering administrative support, client relations, human resources and recruiting and project management. Excellent interpersonal, phone, and digital communication skills. 15 years’ experience working directly with clients from diverse socioeconomic, cultural, and ethnic backgrounds.  Easily instil trust and confidence in clients stressed by challenging  environments and life events; handle private client data with 100% confidentiality and integrity. Finely-tuned analytical skills with a dedication to expanding subject knowledge and workplace competencies through continuing training; willingly assume extra responsibility to ensure optimal and timely project execution. Maximises profits by analysing trends and providing advice and guidance.




Maintained a highly successful and profitable business, doubling the staff within the first 2 years, while up skilling as per the challenging market demands.
Regularly achieved excellent results based on on-spec Audits carried out by An Post officials regarding cash handling and adherence to An Post regulations.
Advanced career from Receptionist to office manager within 3 years due to dedication and hard work.
Competed in “Strictly no limits 4 Cork” to fundraise for the charity, Enable Ireland.


Customer Care, McCarthy Commercials, Watergrasshill, Co. Cork

February 2017 – Present


·         First point of contact for clients, assess and manage their queries in a strategic and efficient manner.

Update records regarding customer interactions and complete work orders for the workshop.
Carry out invoice reconciliation involving COVIS system and VF system (Volvo portal).
Perform payroll functions such as maintaining time keeping information.
Efficient in database management and in house Volvo portal software.
Liaise daily with management to ensure projects are prioritised to achieve maximum results.
Deal with irate customers, identify concerns and provide effective solutions.
Postmistress,  An Post, Mayfield, Cork

2003 – October 2016

Office manager for one for the top 10 post offices in Cork, serving minimum 500 customers per week.
Serving customers with DSP payments, bill payments, postage, investment services and retail products.
Responsible for analysing daily reports to ensure no discrepancies on transactions.
Forecasting cash trends and making recommendations to An Post to ensure sufficient cash on hand.
By having a high level of analytic and problem solving skills ensured that I maintained a large customer base.
Developed strong relationships with staff resulting in low staff turn-over.
Responsible for providing training and up skilling for new and existing staff.
Ability to work under extreme pressure, yet maintaining high levels of accuracy while adhering to strict deadlines.
My management role encouraged me to be self-motivated and to work on my own initiative.
Processed weekly staff payroll, monthly tax returns and compiled year end reports for Revenue.



Quality Plastics Ltd. Whites Cross, Co. Cork

Administration and Sales, 1997 – 2003

Commenced employment as receptionist taking and directing calls, filing, typing and general administration work.
Promoted to the Sales Department taking calls and processing orders from reps and customers.
Liaised with several plant production teams regarding order completion.
Department transferral in a Customer Care and office manager capacity.
Created quotations from architect plans, made follow-up calls and finally processed the order. General administration and promotional work (both locally and nationally) were part of the role.
Responsible for monitoring and ordering stock for the department.

Digital marketing course using Social Media, 2017.

CSN, Cork.


Manual Handling Course, 2017.

℅ McCarthy Commercials, Co. Cork.


Trained in Basic First Aid, 2017 and also Cardiac First Response, 2016.

St. Johns Ambulance, Cork.


Trained in conversational selling skills by An Post using “Connect, find out, match and complete methodology.


Attended numerous courses held by An Post regarding new products and security procedures.


Attended Sage Quickpay payroll course, 2010.



Diploma in Bilingual Business Studies, 1995.

Skerries Business College, Cork.


Leaving Certificate, 7 honours, 1993.

Mayfield Community School, Cork



Diploma in Computer Applications using Microsoft Works (Spreadsheets, Database, Graphics and Word Processing).
Microsoft Word and Excel
Sage Quickpay
An Post Riposte software
VF 14  (Volvo portal)

Enjoy outdoor activities.
Love to bake and cook.
Member of local gym.
Travel is a great interest of mine.


Available upon request.

  • Updated 5 years ago