Maristela Clavery

Maristela Clavery

Address: 17 Maryborough Court, Maryborough Hill, Douglas, Cork, T12 K3HC
Email: [email protected] | Telephone: +353 894820252

PERSONAL STATEMENT

Highly resorceful and enthusiastic with experience of maintaining high standard of service. Professional, organized, detail-oriented, reliable and having excelent written and verbal communication skils. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and bondaries. Having an approachable, cheerful and friendly personality and proven ability to ensure that a customers experience is always relaxing and enjoyable. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of clients. Ability to work alone or as part of a team.

 

SKILLS

●      Having a warm, friendly and engaging personality

●      Outstanding communication skills

●      Excellent attention to details

●      Positive attitude and taking pride in work

●      Ability to multi-tasks and get work done according to strict deadlines

●      Available part-time (mornings, evenings and weekends)

 

EMPLOYMENT HISTORY

02/2016 – 02/2018

Castelo (Brazil)

Front Desk Clerk

●      Greeting every visitor and guest in a professional and friendly manner

●      Managing front desk tasks: registering guests, logged requests, issued room keys, processed guest payments from room charges, food and beverage charges and phone charges

●      Dealing with late arrivals and assisting with early check-outs

●      Answering telephone inquiries promptly and professionaly

●      Recomending attractions in the area and local dining

●      Serve as public relations representative for the hotel

●      Foster strong working relationship with all hotel departments

●      Coordinate with housekeeping to ensure all special requests are handled promptly

 

 

 

2015 (occasional work)

Confesso (Brazil)

Bar Staff

●      Providing a professional, friendly and courteous service to all customers

●      Operating the till and taking cash

●      Ensuring all cash, charge, and till procedures are carried out in accordance with company policy

●      Serving customers from behind the bar and at tables

●      Responsible for keeping the bar clean and tidy, collecting empty plates and glasses

●      Preparing bar for service and restocking

●      Taking food orders from customers from the seated restaurant area

●      Dealing with guests complaints in a friendly and efficient manner

 

 

05/2013 – 08/2014

Arcadia (Brazil)

Room attendant and Housekeeping

●      Checked rooms to verify vacancies post check-out

●      Inspect rooms for damage and alert management of issues

●      Request maintenance orders to fix non-working equipment or address damage

●      Clean room completely, started at furthest point from door and cleaning, wiping or vacuming every surface while checking form damage

●      Changed bedding, towel, and other room supplies

●      Keeping reception area clean and tidy

●      Restocked supplies in rooms, , housekeeping carts, and supply closets

●      Cleaning windows and frames

●      Clearing waste and litter in appropriate bins

●      Kept hallways and common areas of facility neat and clean

●      Following Health and Safety Guidelines when handling chemicals

 

 

EDUCATION

03/2017 – 03/2019

Universidade Federal de Viçosa (Brazil): Veterinary Medicine Post Graduation/Specialization (Equine and Ruminants Clinics and Surgery)

 

02/2011 – 02/2017

Universidade Federal de Viçosa (Brazil): Veterinary Medicine

ADDITIONAL SKILLS

Languages:

Brazilian Portuguese: mother tongue

English: fluent

Spanish: advanced

French: basic

 

Software:

PowerPoint, Word, Excel and Outlook