Liz Santos


Customer Service/Admin/Accounts


Liz Santos
Carrigeen Templemartin, Bandon, Co. Cork
Home Number: 021- 733 0126
Mobile no: 085 173 5882
Email:[email protected]
An Individual who is customer friendly and focused on delivering first class service to ensure repeat business and opportunities for growth. Performance driven dealing with design and user friendly processes and ideas. Flexible, efficient and a well-disciplined person who is highly organised. Enjoys working with the general public, outgoing and sociable. Understands the need for Health and Safety at work and confidentiality within the workplace.


Admin and accounts Hammockology, Bengour Cork May – September 2019

Areas of responsibility:

❖    Controlling credit and ensuring debtors pay on time.

❖    Reconciliation of direct debits and finance accounts.

❖    Working with Sage 50 to prepare, send and store invoices

❖    Prepare tax forms for accountant

❖    Report on the status of accounts payable and receivable

❖    Answering phones and general office duties

❖    Placing order to suppliers and conducting ongoing stocktakes

❖    Websites maintenance and continual update of stock including Amazon

❖    PA to director of company, organising travel and accommodation.

❖    Co Host to AirBnB, oversee bookings, website, prices and content.


Motel Manager  Bella Vista Motel, New Zealand Oct 2013– Jan 2018


Areas of responsibility:

❖      Manage all day to day activities, bookings, transactions and service providing.

❖      Organise staff rotas, daily work schedules and coordinate staff duties.

❖      Recruit, hire, and train a highly motivated team.

❖      Order and maintain inventory, ensure high volume of daily and weekly sales.

❖      Improve operational efficiency and minimise waste.

❖      Designed marketing strategies to increase sales and volume of clientele.

❖      Up-selling services and packages to existing and new clientele.

❖      Promote and raise profile/brand awareness through publicity and social media.

❖      Responding to customer’s queries, requests, orders and issues.

❖      Ensure and maintain high standards, through checklists and quality control.

❖      Arrange and establish regular staff meetings and tool box team talks.

❖      Compile business reports from gathered information and prepare presentations.

❖      Maintain confidentiality, personnel data and files.

❖      Provide health and safety statements, evaluations and risk assessments.


❖     Customer satisfaction.                Quality management.         Business Development.

❖     Excellent Communicator.           Task management.             Developing marketing strategies.

❖     Planning & organising.               Track inventory and sales. Health and Safety.





Sales Rep         Totally Tourism New Zealand                Sept 2008 – Oct 2013

Areas of responsibility:

❖      Providing information on services and packages with the tourism industry.

❖      Liasing with corporate, business and private clientele- assessing needs.

❖      Organising flights, travel insurance and accommodation and packages.

❖      Collecting and processing payments.

❖      Advising customers on travel arrangements, e.g. visas, inoculations, and passports.

❖      Planning and hosting local promotional events & coordinating advertising opportunities.

❖      Maintaining and building, portfolio, client list and data.

❖     Confidential storage of data and management of files.

Receptionist                 Oran Group                          Dec 2007- July 2008

Areas of responsibility:

❖      Provide office administration duties and front-line service support.

❖      Promoting & selling holiday accommodation and managing reservations.

❖      Designing strategic marketing plan for holiday accommodation.

❖      Answering/ responding to calls and queries over the phone and via email, post.

❖      Maintain accuracy of client information and update files accordingly.

❖      Organise and liaise with team and co- ordinate daily duties and activities.


Manager                   Bumbles Backpackers                              Apr 2005 – Dec 2007

Areas of responsibility:

❖      Ensuring smooth operation and manage day to day activities of a 50 bed hostel.

❖      Providing regional information for visitors & groups booking trips.

❖      Planning marketing strategies to ensure the accommodation stayed at high occupancy.

❖      Training staff –skill matching and ensuring means for personal development.

❖      Maintain a friendly, accommodating and positive attitude amongst all team members.

❖      Ensure licensing laws and company policies are upheld at all times.

❖      Overseeing Invoices, payments and payroll.

❖      Keeping accounts and inventory lists up to date.

❖      Maintain quality standards and health and safety policies are upheld at all times.

Diploma in Reflexology             Aromaflex, Nelson, New Zealand 2012

Certificate in Photography  St. Johns College, Cork- Ireland 1998

Distinction – Manual and Computerized Bookkeeping

Qualified First Aider


IT Skills
Proficient in Microsoft Office Suite,  Seekom & IBEX PMS, RTBS Booking system,


Walking, reading and biking.


Mary B Manning – 087 674 2887

Oliver Bond – 087 233 6145

  • Updated 4 years ago