Laila Saab

Profile

I am interested in a Customer Service and/or Hospitality job as I have wide experience in those areas. I am well-organized, highly motivated and have excellent communication skills. In addition I am reliable, flexible and quick to learn.

Personal details 

Address: 1 Anns Villas, Friars Walk, Cork.

Telephone: +353 83 101 5685

Email: [email protected]

Date of birth: 20 August 1992

Marital Status: Single

Education

2011-2015

Universidad Anahuac Cancun, Law Degree

2008- 2011

Instituto Cumbres Cancun, Bachillerato

Professional Experience

2018

Tourism Ministry of the State of Quintana Roo

Call Center Staff and Lawyer

National and International Tourists’ Support in any kind of problem during their stay in Quintana Roo.
Phone Call Assistance.
Email Assistance.
Translation of tourists’ statements from English to Spanish before different Government Institutions.
Assisting tourists involved in travel agency fraud
2016 – 2017

Iniestra Abogados (Mexican Lawfirm)

Clients’ Support and Lawyer

Responding to calls and emails from clients, in English and Spanish
Assisting foreign clients in the purchase of a property in Mexico, in English and Spanish
Attending appointments with the clients in English and Spanish
2014

Grand Oasis Sens Cancun

Front Desk Staff

Guests’ Support
In charge of the Check In and Check Out of the Guests.
Advice for local tours
Attending complaints in regards to the all-inclusive service provided in the Hotel
Contact with different areas of the hotel in order to solve the guests’ queries.
2013

Café Nader

Kitchen Assistant and Waitress

Preparation of sandwiches and croissants.

Preparation of beverages such as milkshakes, frapuccinos and hot coffee

Cleaning of the Cafeteria

Interests

Photography, music, movies, cycling, soccer and dogs.

Additional Skills

Spanish- Native Language

English- Advanced

Computer Literate (Word, Excel, Powerpoint)

Referees

John O’Connell, landlord in Cork

Larissa Kreutz Tourists’ Assistance Director at the Tourism Ministry in Quintana Roo, Mexico