Krzys Jurczyk

KRZYSZTOF JURCZYK

Address: Apt 2, Cathedral Mews, Upper John St., Cork

Tel: 0899 472 543 / +33 751 81 78 85

Email: [email protected]

Skype ID: kszyhu23

Date of birth: 19.05.1978

Key Skills

Strong communication skills,

Strong negotiating skills (between Hosts and Guests)

Scrupulous, self-motivated, eager to learn and meet deadlines required

Ability to work on own initiative or in a team environment

Proven interpersonal skills with the ability to build and maintain positive working relationships

Competency in MS Office and accommodation applications

Employment History:

Voxpro (AIRBNB), Cork, Ireland 08.2017 – 06.2018

Multilingual Customer Experience Specialist for AIRBNB

Providing of an excellent support experience to Airbnb customers users via email and via phone.

Investigating and research user issues and identify bugs:ex. payments and pay-outs.

Educating and advising users for account management, listings and travels.

Negotiating between Host and Guests for solving different issues.

Experiencing strong team relationship for achieving individual and common targets.

Dealing with users in French, English and Polish languages.

Cabinet Poligone Audit, Paris, France 02.2015 – 11.2016

Accounting and administrative help – occasionally

Data uploading, validation and correction.

VAT accounting.

Carrying out bank reconciliations.

Checking customers’ detailed info up to date.

Ad hoc duties (scanning, copying, faxing etc.).

Hotel Waldorf Trocadéro 4*, Paris, France 07.2010 – 08.2014 (with breaks)

Front desk receptionist / Reservations agent 02.2014 – 08.2014

Completing check in/out procedures (invoices, payments, tourist information etc).

Providing all kind of information the guests may need.

Processing all incoming phone calls from customers and managing all requests, changes, cancellations, all kind of tourist information.

Processing all incoming emails from customers and managing all requests, changes, cancellations, tourist information.

Dealing with the hotels and wholesaler travel agencies regarding all the reservation’s processes.

Providing concierge services (restaurants, excursions, ticketing…).

Coordinating with other departments on hotel operations.

Training of the new Front desk receptionists.

Front desk Night manager 07.2013 – 12.2013

Providing similar tasks as Front desk receptionist

Preparation for European Union translating competition 07.2011 – 12.2012

Studying and self-improvement for Polish and French Translators competition

Hotel Waldorf Trocadéro 4*, Paris, France 07.2010 – 06.2011

Front desk receptionist

Same tasks as described above

European Parliament, Luxembourg 07.2009 – 12.2009

Trainee translator

Written translations of EU official documents in Polish Translation Unit

Hotel Astruc Élysées, ex Eber Monceau 3*, Paris 08.2005 – 06.2009

Night receptionist

check in/check out, invoices, payments, reservations, concierge services, websites checking, phone calls

Paléo Festival Nyon, Switzerland summer 2000/2001/2002

Volunteer reception and security agent

Football Club GKS Naprzod 23 Rydultowy, Poland 1996/2000/2001

French-Polish translations and interpretations during Under-11 football tournaments in France

Education:

Translation Certificate, ESIT (École Supérieure d’Interprètes et de Traducteurs) 2008

Translators and Interpreters Top School, Paris 3 University, Sorbonne

Master’s Degree: Linguistics, Paris 5 University, Sorbonne 2006

Bachelor’s Degree: Linguistics, French as Foreign Language, Paris 5 University 2004

Bachelor’s Degree: Linguistics, French as Foreign Language, Poland 2001

A-level: High School Diploma, Poland 1997

Additional trainings and technical skills:

Several financial market trainings (CFD, Forex, Technical analysis, Ichimoku…)

Palace, Opera, MisterBooking, Jazotel, Hotix

Google Docs, Trados, Word, Excel, Outlook, Sage Coala

Language skills:

Polish – native

French – bilingual

English – advanced

Italian – upper-intermediate, several stays in Italy (Milan, Venice, Sardinia)

Spanish – basics, some stays in Spain (Madrid, Canary Islands)

Interests:

Travelling, finance, stock exchange, politics, history, theatre, cinema, music, sport, chess

Football referee in Poland 1999-2002