Address: Apt 2, Cathedral Mews, Upper John St., Cork
Tel: 0899 472 543 / +33 751 81 78 85
Email: [email protected]
Skype ID: kszyhu23
Date of birth: 19.05.1978
Strong communication skills,
Strong negotiating skills (between Hosts and Guests)
Scrupulous, self-motivated, eager to learn and meet deadlines required
Ability to work on own initiative or in a team environment
Proven interpersonal skills with the ability to build and maintain positive working relationships
Competency in MS Office and accommodation applications
Voxpro (AIRBNB), Cork, Ireland 08.2017 – 06.2018
Multilingual Customer Experience Specialist for AIRBNB
Providing of an excellent support experience to Airbnb customers users via email and via phone.
Investigating and research user issues and identify bugs:ex. payments and pay-outs.
Educating and advising users for account management, listings and travels.
Negotiating between Host and Guests for solving different issues.
Experiencing strong team relationship for achieving individual and common targets.
Dealing with users in French, English and Polish languages.
Cabinet Poligone Audit, Paris, France 02.2015 – 11.2016
Accounting and administrative help – occasionally
Data uploading, validation and correction.
Carrying out bank reconciliations.
Checking customers’ detailed info up to date.
Ad hoc duties (scanning, copying, faxing etc.).
Hotel Waldorf Trocadéro 4*, Paris, France 07.2010 – 08.2014 (with breaks)
Front desk receptionist / Reservations agent 02.2014 – 08.2014
Completing check in/out procedures (invoices, payments, tourist information etc).
Providing all kind of information the guests may need.
Processing all incoming phone calls from customers and managing all requests, changes, cancellations, all kind of tourist information.
Processing all incoming emails from customers and managing all requests, changes, cancellations, tourist information.
Dealing with the hotels and wholesaler travel agencies regarding all the reservation’s processes.
Providing concierge services (restaurants, excursions, ticketing…).
Coordinating with other departments on hotel operations.
Training of the new Front desk receptionists.
Front desk Night manager 07.2013 – 12.2013
Providing similar tasks as Front desk receptionist
Preparation for European Union translating competition 07.2011 – 12.2012
Studying and self-improvement for Polish and French Translators competition
Hotel Waldorf Trocadéro 4*, Paris, France 07.2010 – 06.2011
Front desk receptionist
Same tasks as described above
European Parliament, Luxembourg 07.2009 – 12.2009
Written translations of EU official documents in Polish Translation Unit
Hotel Astruc Élysées, ex Eber Monceau 3*, Paris 08.2005 – 06.2009
check in/check out, invoices, payments, reservations, concierge services, websites checking, phone calls
Paléo Festival Nyon, Switzerland summer 2000/2001/2002
Volunteer reception and security agent
Football Club GKS Naprzod 23 Rydultowy, Poland 1996/2000/2001
French-Polish translations and interpretations during Under-11 football tournaments in France
Translation Certificate, ESIT (École Supérieure d’Interprètes et de Traducteurs) 2008
Translators and Interpreters Top School, Paris 3 University, Sorbonne
Master’s Degree: Linguistics, Paris 5 University, Sorbonne 2006
Bachelor’s Degree: Linguistics, French as Foreign Language, Paris 5 University 2004
Bachelor’s Degree: Linguistics, French as Foreign Language, Poland 2001
A-level: High School Diploma, Poland 1997
Additional trainings and technical skills:
Several financial market trainings (CFD, Forex, Technical analysis, Ichimoku…)
Palace, Opera, MisterBooking, Jazotel, Hotix
Google Docs, Trados, Word, Excel, Outlook, Sage Coala
Polish – native
French – bilingual
English – advanced
Italian – upper-intermediate, several stays in Italy (Milan, Venice, Sardinia)
Spanish – basics, some stays in Spain (Madrid, Canary Islands)
Travelling, finance, stock exchange, politics, history, theatre, cinema, music, sport, chess
Football referee in Poland 1999-2002