Juliana Carozza

PROFILE:

Hard-working and responsible. Well organized and a fast learner. Strong attention to detail. Fluent in written and spoken Spanish and English. Experienced in customer service and sales in both languages. Interested in acquiring new skills. Strong self-initiative.

WORK EXPERIENCE:

 

Hillbilly’s family restaurant, Cork city, Ireland                          April 2018 – Currently working

Cashier/Kitchen helper

 

·        Operated the tills.

·        Prepare a variety of food items for cooking.

·        Stack and store food supplies, equipment, or other utensils in the kitchen.

·        Wipe down kitchen surfaces using proper sanitizers.

·        Clean any used kitchenware.

 

The Big Breakfast Roll, Cork city, Ireland                              June 2017 – October 2017

Deli assistant

 

·         Prepared and cooked delicious and attractive fast food items using grills and fryers.

·         Operated the tills.

·         Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

·         Clean and wash station and equipment.

·         Work individually and as a team to quickly unload delivery trucks and more boxes to correct areas.

·         Load perishable items in shelves or in climate-control coolers in timely manner.

·         Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

 

Allegra, Rosario, Argentina                                                        March 2015 – August 2016

Shop assistant selling clothes and accessories

 

·         Performed weekly stock takes to ensure that inventory was being used efficiently.

·         Checked and organized inventory using spreadsheets in Microsoft Excel.

·         Managed the social network side of the business in order to drive additional sales volumes and brand awareness.

·         Earned management trust by serving as key holder, responsibly opening and closing the shop.

·         Communicated with vendors regarding back order availability, future inventory and special orders.

·         Provided ongoing guest service, including providing fashion advice.

·         Built long-term customer relationships and advised customers on purchases and promotions.

·         Conducted weekly walk-throughs with the manager to discuss interior visual displays, including shop window presentation.

·         Dedicated to continuously improving sales abilities and product knowledge.

 

 

 

 

 

Doppio Zero, Rosario, Argentina                                             September 2016 – April 2017

Waitress in Italian restaurant

 

·         Acted as front of house and assisted customers in Spanish and English.

·         Promptly served all food courses and alcoholic beverages to guests.

·         Answered questions about menu selections and made recommendations when requested.

·         Regularly checked on guests to ensure satisfaction with each food course and beverages.

·         Routinely cleaned table linens, table settings, glassware, windowsills, counters, floors, storage areas, and service refrigerators.

·         Set dining tables according to type of event and service standards.

·         Quickly recorded transactions in the computer system to deliver prompt service.

·         Inventoried and restocked items throughout the day.

·         Proactively prepared for large parties and reservations anticipating planning and staffing needs.

·         Resolved guest complaints quickly and efficiently.

·         Assisted colleagues whenever possible.

 

Pringles toning system, Rosario, Argentina                          January 2014 – February 2015 (and occasional replacements until December 2016)

Gym supervisor

 

·         Politely assisted customers in person and through the phone.

·         Provided an elevated customer experience to generate a loyal clientele.

·         Earned management trust by serving as key holder, responsibly opening and closing shop.

·         Planned individual routines according to each customer needs.

 

Kumon, Rosario, Argentina                                                                January 2011 – May 2012

Assistant in Mathematics and Language Classes with Japanese Kumon method

 

·         Received homework of students and marked where they made mistakes so that they were able to correct it themselves.

·         Help students to understand how to resolve and correct exercises if requested.

·         Registered students by completing and keeping files.

·         Organized work material and space to create a good working environment for the instructor and students.

 

EDUCATION:

·         High school Degree – 2006 -2010 Nº411 Leónidas Gambartes Rosario, Argentina

·         Kumon method -2011-2012 – Rosario, Argentina

Learned with this method to resolve mathematics exercises quickly and in a focused way. Developed a daily studying routine and a will to increase my knowledge.

·         English – 1999-2009 Latitudes- Neuquén, Argentina and Instituto Rosarino de idiomas- Rosario, Argentina.

·         Japanese – 2017-2018 –Beginners course I and II– UCC Cork, Ireland.

·         Manual Handling  – Cork Academy of Music 2017

 

SKILLS:

·         English: Fluency in written and spoken English

·         Spanish: Mother tongue

·         Japanese: Basic knowledge written and spoken

·         IT skills: Windows, Office package, Microsoft Excel and Internet.

·         Driving license.