15b Oakwood Square,
Ropewalk, Blackrock, Cork.
089 401 3057
I am an experienced customer services executive with a demonstrated ability to deliver excellent service in multiple customer facing roles. I’m highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with customers, management and staff alike. I possess excellent IT Skills and the ability to strive in a target focused pressurised environment. I am a proven team player and work equally well on my own initiative.
Results driven achiever with exemplary planning and organisational skills.
Ability to implement immediate/short term action plans or priorities.
Highly IT Literate, MS Office Suite & 41 WPM typing Speed.
Desire to solve customer problems promptly and efficiently.
Excellent customer service skills.
Abtran, Mahon Industrial Estate, Cork
December 2017 – March 2018
Position: Customer Service Agent
Part of a dedicated team of agents to providing a first class customer service.
Managed customer entitlements, expectations and concerns.
Communicating with customers regarding specific procedure/policy entitlements.
Experience working in a target focused environment, meeting daily/weekly targets.
Responsibly dealt with credit / debit card transactions.
Home Store & More, Mahon Point SC, Cork
December 2013 – January 2014
Position: Sales Assistant.
Promoted a welcoming environment where customers received an efficient service.
Strived at all times to maintain the shop to exceptional standards.
Presented products neatly ensuring the shop floor was tidy at all times.
Undertook stock checks, quality control and ensured orders were placed to maintain optimum stock levels.
Responsible for checking and unpacking stock deliveries.
Correctly pricing items and displaying goods encouraging customers to make purchases.
Victoria Sporting Club, St. Patrick’s Quay, Cork
January 2013 – December 2013
Position: General Operative
Responsible for delivery of goods and Services.
Reported any missing or damaged items to the supervisor for action.
Moved stock around the store by carefully placing items in the allocated shelves.
Education / Training
Blackrock Road, Cork, Ireland.
2007 – 2011
St. John’s Central College
Sawmill Street, Cork, Ireland.
2016 – 2017
Course Title: Computer Science
Highly IT Literate.
Completed ECDL Course.
Proficient in MS Office Suite.
Proficient in Photoshop and Video Editing Programmes.
Interested in all aspects of computers (Hardware and Software)
I am an avid reader and enjoy going to the cinema and music.
Vice Class Captain in Ashton School 2008/2009 & 2009/2010
Certificate of Achievement for Unbroken Attendance 1999 – 2008
Winner of Pentel International Award for Art in 2004
Available upon request
Kind Regards, James Larkin