James Barry


Customer care agent

Cork, Ireland

James Michael Barry                                             Email: [email protected]

Ph: 085 7848 904


I am a sociable, outgoing person with a variety of interests. I work well alone, under my own initiative and as part of a team. I have good communication and organizational skills and am frequently placed in positions of trust as I am an honest, trustworthy person.




2011-2013 Office Administrator FETAC Level 5

·         Information & administration – leaning how to give, lead and how to keep the minutes in a meeting

·         Text Production – how to use the proper format of a letter that is to be sent to customers

·         Customer Services – answering emails and the correct way to carry yourself while talking to customers



2009-2010 Microsoft Office Specialist

·         Word – Creating, editing and sharing documents

·         Excel – altering and keeping spread sheets up to date



2010-2011 Career Planning

·         Interview skills

·         C.V. writing



2008 Introduction to Computer Applications FETAC Level 5

·         Microsoft Word (2003)

·         Microsoft Excel (2003)

·         Theory of computers

·         Use of Internet and Email



2004-2009 Glanmire Community College

·         Leaving Certificate










2016-Present   Abtran Customer Service Agent: Irish Life Health

•                      Insurance renewal agent              – assisting with renewals, answering queries

•                      Claims Day Case set-up agent

•                      Day Case Processing agent


2016-2017 Cork Arts Theatre Box Office Assistant

•                      Handling money

•                      Booking

•                      Customer service

•                      Front of house assistant



2014 Smyths Toys Floor staff

•                      Replenishing stock

•                      Ensuring the shop floor was kept neat and tidy

•                      Assisting customers


2007-2009 Super Value Floor staff

•                      Replenishing stock

•                      Ensuring the shop floor was kept neat and tidy

•                     Assisting customers



2013-Present   Foróige Volunteer Leader

•                      Communicating with young adults, offering support, advising

•                      Teaching musical instruments e.g. Bass, Guitar and drums


2013    Mercy University Hospital Medical Records

•                      Filling

•                      Sorting

•                      Usage of IPMS


2013    Fitzgerald’s Vienna Woods Sales and Marketing

•                      Filling

•                      Sorting

•                      Data Creation




References available on request.

  • Updated 4 years ago