Ivana Cinotti Mujan

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IT and Cyber Security Analyst

Cork, Ireland

Criminal Check and Identity Verification Agent at Abtran, Cork, Ireland

10/2018 – present

§  Processing documentation and analyzing data to determine and prevent frauds

§  Accurately and efficiently cross-checking documents and database

§  Following the company’s policies and procedures and relevant legislation when handling personal information

§  Performing a quality check of submitted documents and notifying clients of incomplete applications

§  Utilizing Slack, Outlook, and Zendesk on a daily basis

 

Trust and Safety Specialist at Haer.hr Social Network (Iskorak), Zagreb, Croatia

12/2014 – present

§  Reviewing logged tickets for cases of cyberbullying and collecting and analyzing data for each case

§  Creating detailed documentation on all actions taken and keeping records on problematic user accounts

§  Monitoring user activity and eliminating possible threats by banning

§  Regularly updating forum’s policies, a blacklist of users and deleting unwanted threads, messages, and accounts

§  Examining current solutions and presenting new ideas on how to improve user experience, trust and safety policy on the platform, and boost efficiency in processing issues reported by the users

 

Customer Service & Technical Support Agent at T-Mobile, Split, Croatia

03/2016 – 07/2016

§  Presented and offered services and products tailored to customers’ needs

§  Took inbound calls, conducted customer satisfaction surveys, and replied queries regarding accounts and technical issues

§  Utilized computer hardware and maintained it on a daily basis

§  Entered data into the system and kept detailed records of each call

§  Identified issues by asking questions and provided step-by-step troubleshooting process

 

Education

2017/2018

Master's Degree in National Security at University of Split, Department of Forensic Sciences

Learned all about information security and personal data protection rules and regulations in the EU. The study program included: Corporate Security, New Technologies, Intellectual Property, and Information Security, International Law, Forensics Experts in Court Proceedings, Computer Forensics, Cyber Security.
Master thesis: Information security and the right to privacy protection as a main human right and it focused heavily on cybersecurity and relevant regulations.

2011/2014

Bachelor's Degree in Information Technology at University of Split, Department of Professional Studies

Completed an undergraduate professional study during which gained theoretical knowledge and practical skills of computer and network architecture. Learned how to plan and implement security measures to protect computer systems, networks, and data. Passed all the courses, including Computer and Data Security, Database, Information Systems, Computer Networks, Operating Systems, Architecture and Organization of Computers.

  • Updated 5 years ago
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