Erin McNamara

Erin McNamara

 

7 Anglesea Mews, Anglesea Street, Cork City

 

0838819156

 

[email protected]

 

I am currently in the process of completing a traineeship in Office Administration and looking for part time work. I have previous retail and customer service experience and would love to gain even more in this area.  I am an organised, punctual and highly motivated individual and I appreciate any opportunity to learn and increase my skills in a professional environment.

 

Work History

Customer Care Representative

20/11/2017 – 20/05/2018

Zazzle In., 6 Union Quay, Cork, Ireland

Zazzle is an American online marketplace that specialises in customised and personalised products. Here, my role was to take calls from customers, assisting them with any issues they had with their orders and helping them navigate the website. I also worked in close liaison with the production teams and delivery companies to make sure the orders went smoothly and worked with them to resolve any issues customers may have had. Managing complaints and working to meet individual and team targets was also a large part of this role.

 

Sales Advisor

05/04/2017 – 31/09/2017

Abtran, University Technology Centre, Curraheen Rd, Bishopstown, Cork

 

(Fixed Term contract with Sky UK)

 

My role as an outbound telesales agent was to cold call existing customers to make them aware of current offers and advise them of which products and services would be most suitable for them. This involved building rapport with and profiling customers to meet individual and team sales targets. Adhering to strict data protection and confidentiality laws was an important part of this job.

 

Store Assistant

01/12/2016 – 24/12/2016

 

Dunnes Stores, 2, Greenfort Shopping Centre, Shancastle Ave, Liffey Valley Park, Clondalkin, Co. Dublin

 

I completed a Christmas contract in Dunnes Stores as a checkout operator and retail assistant. Good time management was essential in this role as this was an extremely busy period for the store. I gained experience in efficiently and accurately completing sales transactions, assisting customers and restocking merchandise.

 

 

Customer Service Representative

26/06/2015 – 04/08/2015

 

Voxpro, Blackrock, Cork

 

I was employed on a temporary basis with Airbnb, a peer-to-peer online marketplace and homestay network. My duties included:  Liaising between the hosts and guests of the properties advertised on the website; instructing customers on how to navigate the website and make bookings; resolving potential conflicts between both parties and mediating a satisfactory resolution; keeping customer’s accounts and information updated and taking bookings over the phone while adhering to data protection laws on every contact.

 

Retail Assistant

04/08/2014 – 31/05/2015

TK Maxx, Cornmarket Street, Cork City

 

Sales Assistant

11/11/2013 – 17/01/2014

The Body Shop, Oliver Plunkett Street, Cork City

 

Here, I gained valuable experience in sales and engaging with customers on a face to face basis. My duties included:  Operating the computerised cash register; restocking and arranging shelves and displays; assisting customers in finding suitable products; maintaining the premise and keeping all areas clean; keeping up to date with product knowledge; cross selling and upselling.

 

Customer Care Agent

01/10/2012 – 31/05/2013

Firstsource, Churchfield, Cork

 

First Source is a Business Process Outsourcing Organisation with clients across multiple industry sectors. Here, my duties included: Managing calls in a professional manner, adhering to strict data protection policies and procedures; acting as the first point of telephone contact for a customer; managing and resolving customer complaints/issues at local level; reviewing customer records and ensuring account information is accurate and up to date; resolving complex issues and achieving successful outcomes; quickly processing information and implementing appropriate action and taking ownership of customer’s issues and following up with them until a satisfactory resolution was reached.

 

Bartender

15/05/2011 – 23/08/2012

Galtee View Bar, Anglesborough, Co. Limerick

 

My duties in this role included: Preparing alcoholic and non-alcoholic beverages for bar patrons; interacting with customers in a friendly manner, taking orders and serving snacks and drinks; assessing customers’ needs and preferences and making recommendations; checking customers’ identification and confirming it met the legal drinking age; restocking and replenishing bar inventory and supplies and complying with all health and safety regulations and keeping the premise clean and tidy at all times.

 

 

Retail Assistant

05/09/2008 – 19/04/2011

O’Riordan’s Centra, Kilmallock, Co. Limerick

 

 

Education

 

Customer Service and Contact Centre Support Skills FETAC Level 5

 

Hartley People

2015

 

International School of Make Up Artistry, Galway

 

ITEC Certificate

2010

 

Leaving Certificate

 

Colaiste Iosaef, Kilmallock, Co. Limerick

2008

 

 

References Available Upon Request