Erika Monaliza Gomes de Oliveira
Professional customer service with more than 10 years of experience. Adaptable and able to work under the pressure and follow instructions is looking for a job. I’m very organized, patient, and friendly. I am hard worker, responsible and I like to be part of a team. Good in solver problems and with de quick reasoning.
Available daily in the mornings until 12:30 pm, in the evenings after 16:30 pm.
Education
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2003/2007
Bachelor of Social Media/Comunication at Centro Universitário Newton Paiva, Brazil
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2007/2008
Customer Service Techiniques at SENAC, Brazil
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2014/2017
MBA Business Management at UNI-BH, Brazil
Experience
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Jun/2018
Accommodation assistant at The Montenotte Hotel, Ireland
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Housekeeper accommodation.
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Apr/2018
Bar staff and drinks seller at Drinks2u, Ireland
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To sell drinks, work in the Bar and cashier in the events, concerts and matches.
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Jun/2014 - Dec/2017
Executive secretary at AMC Empreendimentos, Brazil
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Responsible to investor relations. Office management.
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Jul/2012 - Marc/2014
Customer service manager at Construtora Dínamo, Brazil
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Face-to-face customer service. Worked for anticipate customer’s needs and ensure that service is provided to the level they require and beyond their expectations.
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Marc/2006 - Jun/2012
Customer service manager at MRV Engenharia, Brazil
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Face-to-face customer service; mananger telephonic customer service; crisis dealinger. Worked for anticipate customer’s needs and ensure that service is provided to beyond their expectations.