Erika Monaliza Gomes de Oliveira

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Customer service; cleaner; Accommodation assistant

Cork Ireland

Professional customer service with more than 10 years of experience. Adaptable and able to work under the pressure and follow instructions is looking for a job. I’m very organized, patient, and friendly. I am hard worker, responsible and I like to be part of a team. Good in solver problems and with de quick reasoning.

Available daily in the mornings until 12:30 pm, in the evenings after 16:30 pm.

Education

2003/2007

Bachelor of Social Media/Comunication at Centro Universitário Newton Paiva, Brazil

2007/2008

Customer Service Techiniques at SENAC, Brazil

2014/2017

MBA Business Management at UNI-BH, Brazil

Experience

Jun/2018

Accommodation assistant at The Montenotte Hotel, Ireland

Housekeeper accommodation.

Apr/2018

Bar staff and drinks seller at Drinks2u, Ireland

To sell drinks, work in the Bar and cashier in the events, concerts and matches.

Jun/2014 - Dec/2017

Executive secretary at AMC Empreendimentos, Brazil

Responsible to investor relations. Office management.

Jul/2012 - Marc/2014

Customer service manager at Construtora Dínamo, Brazil

Face-to-face customer service. Worked for anticipate customer’s needs and ensure that service is provided to the level they require and beyond their expectations.

Marc/2006 - Jun/2012

Customer service manager at MRV Engenharia, Brazil

Face-to-face customer service; mananger telephonic customer service; crisis dealinger. Worked for anticipate customer’s needs and ensure that service is provided to beyond their expectations.

  • Updated 5 years ago
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