Dean Fitzgerald

Curriculum Vitae

Dean Fitzgerald

29 West End, Carrigtwohill, Cork, Ireland.

Mobile: +353892224078                    E-Mail: [email protected]

I am a self-motivated hard-working person with a mature and responsible approach to any task. I have an excellent track record with my previous employers and work well with others to achieve a goal in an efficient manner and excellence. I have a full driving license. I am a very honest person and strive in busy environments.
Work Experience:

VoxPro Communications – Mahon, Cork:                                    November 2018 to Present

·         Airbnb Customer Experience Specialist

o   Answer Inbound calls from Airbnb gusts and hosts.

o   Act as point of contact for issues guests or hosts are experiencing.

o   Assist users with their account settings.

o   Help users via email and messaging platforms provided by Airbnb website.

o   Investigate user issues.

 

Irish Distillers Ltd. – Jameson Distillery Midleton, Cork:           March 2018 to November 2018

·         Brand Ambassador

o   Maintain training and quality standard when interacting with guests.

o   Bring groups of guests on a tour of the Jameson Distillery Midleton.

o   Promote Brand Advocacy by ensuring guests are catered for in all aspects.

o   Educate and sell experiences to guests at reception.

o   Educate guests on the various brands produced by Irish Distillers resulting in sales.

o   Perform whiskey tastings with guests.

o   Mix and serve drinks in the Jameson Bar.

o   Use cash register in bar, whiskey shop and reception.

o   Answer inbound calls.

 

Educational Details:

School/College           Course                                                Address                                  Date

St. Colman’s C.C.       Leaving Certificate                             Youghal Road,                        2011 – 2017

Midleton.

Leaving Certificate 2017

 

Subject                                                           Level                                       Grade

Irish                                                                 Ordinary                                  4

English                                                            Ordinary                                  4

Mathematics                                                    Ordinary                                  2

Chemistry                                                       Ordinary                                  3

Home Economics                                            Higher                                     3

Economics                                                       Ordinary                                  2

Biology                                                           Ordinary                                  3

Link Modules                                                  Common                                 Merit

 

Qualifications:

●       Emergency First Responder (PHECC) – Irish Red Cross – December 2017

○       Drug Administration, Diagnostic Equipment, Advanced First Aid, Spinal Injury Management.

●     Cardiac First Response Advanced (PHECC) – Irish Red Cross – 2017

o     Oxygen Therapy, Airway Suctioning, Airway Insertion etc.

●     First Aid Responder (PHECC) – Emergency Services Training Institute – 2017

o     General First Aid

●     Patient Moving and Handling – Irish Red Cross – 2017

o     Lifting Boxes, Moving Patients.

●     Safeguarding Children and Vulnerable Persons – Irish Red Cross – 2017

o     Dealing with claims and evidence of abuse.

 

Interests and Hobbies:

●     Play Guitar, Piano and Ukulele

●     Computers

●     Singing

●     Volunteered for:

o     Cloyne Diocesan Youth Service – Summer of 2017

o     Carrigtwohill Resource Centre – Summer of 2016 and 2017

o     Order of Malta – Summer of 2016

●     I volunteer with the Irish Red Cross attending events providing medical cover. I have attended events such as Indiependence, Townlands Carnival, Electric Picnic, Horse Races, Road Races and many other types of events.

 

Achievements:

●     Spirit of St. Colman’s 2014/15 & Spirit of St Colman’s 2016/17

●     Pope John Paul II Award

●     Graduated from St. Colman’s Community College in 2017.

●     Achieved various certificates accredited by the Pre-Hospital Emergency Care Council of Ireland.

●     Volunteered 160 Hours with the Irish Red Cross in an ambulance for the summer of 2017.

 

Referees:

Ms, Maria Healy,                                                        Mr. Martin O’ Callaghan,

Team Leader,                                                              Unit Officer,

Jameson Distillery Midleton,                                  Irish Red Cross,

Midleton,                                                                     Cork City,

Cork.                                                                             Cork.

Mob: (021) 461 3594                                                 Mob: (087) 9060312

 

 

Thank you for taking the time to read my curriculum vitae.