Darina Kotseva

Darina Kotseva Telephone(s) 00353857328475 E-mail(s) [email protected]
Highly experienced customer care professional familiar in operating in highly busy pressurised environment, enthusiastic and loyal with well developed communication skills. Knowledgable of food safety&hygiene standarts and cash handling. Reliable, sociable and friendly.
Work experience Dates 8 August 2009 → 11 January 2016 Occupation or position held On Board Attendant on Irish Rail trains Main activities and responsibilities I was working as On Board Attendant on Irish Rail trains. My main activities and responsibilities are following: Cork – Dublin Intercity Trains On Board Work, Catering On Board, Managing Train Crew, Providing Services for Travelling Public, Cash Handling, Stock Taking and Rotation, Managing Health & Safety Standarts on Board and many other Duties related to Railway Catering Industry and many more. With introduction of new staff rotation system and exciting promotions for customers we achieved Sales growth by 20% during the recent years. Occasional Warehouse/Store duties where I was in charge of Stock Control and Delivery, ensuring that Business needs are met. I received full In-House Health&Safety training annually. Name and address of employer Rail Gourmet On Board Services Ltd Riverside House, Dublin 8, Heuston Station, Ireland
Dates 29 April 2004 – 20 October 2006 Occupation or position held Waitress, Hostess Main activities and responsibilities Serving customers, handling cash, opening and closing procedures, meeting and greeting guests in busy place in popular Cyprus holiday resort Name and address of employer Elamaris Hotel & Apartments, Protaras, Cyprus Dates September 1996 – April 2004 Occupation or position held Primary School Teacher Main activities and responsibilities Teaching all areas of the primary curriculum, organizing the classroom and learning resources to create a positive learning environment, planning, preparing and presenting lessons that cater for the needs of the whole ability range within their class, motivating pupils with enthusiastic, imaginative presentation, maintaining discipline, preparing and marking to facilitate positive pupil development
Name and address of employer
Exzarh Antim, Primary School Silistra, Bulgaria
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I Education I
Dates 15 September 1992 – 29 April 1996 Title of qualification awarded Primary School Teacher Principal subjects / occupational skills covered Teacher training and education science Name and type of organisation providing education and training Pedagogical Institute of Silistra, Bulgaria
I Dates 15 September 1996 – 25 April 1997 Title of qualification awarded Teaching English to Kindergarten and Primary Classes Principal subjects / occupational skills covered Teacher training and education science Name and type of organisation providing education and training Pedagogical Institute of Varna, Bulgaria
I Dates 01 April 2007 – 22 June 2007 Title of qualification awarded Emotional Wellbeing of Children, Quality Awareness Programme for Childminder Principal subjects / occupational skills covered Teacher training and education science Name and type of organisation providing education and training Cork City Childcare
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Personal skills and competences
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I Driving licence(s) B
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