Customer service agent


Danco Jordanov
111 Ashmount Court, Silversprings, Cork
[email protected] ;mobile:0857612961
Skill summary
Team leadership, store management experience, management and
presentation, foreigner business distribution, communication,
flexibility, creativity, quick orientation in the matter, problem analysis and proposal for
problem solution, able to work under stress management, experiences with handling cash,
experience with cash register. Providing data for book-keeping , computer skills in:
Windows, Word , Excel, Internet, Java, Android, Cloud Computing, SQL, Cisco,
Driving License: Full B, C, M, T
Educational Details
2014 Cloud Computing and Virtualization – full time course in
Cork Training center .Competent in skills and abilities required t build
and run a Vmware ESXi environment and Vmware vCenter Server and
also create, configure, migrate and monitor virtual machines and virtual
2014-2013 High Diploma in Cloud Computing course in CIT,
2013-2012 FAS Course-Mobile Technology-ORACLE Java
Certified and ANDROID programing skills-full time –
6 months. Modules include: Network
Technologies , Fundamentals of Programming , object
Oriented Programming, Basic Mobile Phone
Application Development, Graphics for
Mobile Technologies, Animation & Game
Qualifications: Oracle Certified Professional, Oracle
Java Standard.
6 Edition 6 Programmer Exam.
2012- IT Maintenance- FAS-FULL Time – 3 mounts.
1996-1995 Bible School- Brno, Czech Republic- 9mounts
1989-1984 Vasil Levski College – Bulgaria, Mechanical Engineer(BE)
Employment Details
2017 – 6 months Data Analitycs in Globe Tech – Model Farm Road, where we have to :
-Interpret data, analyze results using statistical techniques and provide
ongoing reports
-Develop and implement databases, data collection systems,
performance indicators to locate and correct code problems
– Work with management to prioritize business and information needs
-Locate and define new process improvement opportunities

2015 – 9 months Internship in EMC, Ballincolig, Asc Maintenance Ops Specialist
Maintenance Contracts Operations (MCO) is a dynamic and strategic
process area of Global Business Services (GBS) and consists of 3 main
• MCO creates Maintenance Contracts Quotes to support the Renewals Sales
Teams and provides Estimates to our Field Sales Teams to support the
Tech Refresh program.
• MCO is responsible for renewals bookings, Sox compliance and Contracts
Data Integrity.
• MCO also supports Acquisition Management, New Product
Launches, Reporting and System improvements . An associate
Maintenance Contract Operations Analyst is responsible for
creating timely and accurate Quotes/Estimates for assigned regional
accounts through EMC’s contract processing systems. Provides world
class customer service to Sales, Business Operations, Finance and
Revenue Operations. Demonstrates flexibility in relation to duties,
priorities and working hours . Provides accurate contract
information, books revenue (POs) to meet corporate goals, which
complies with Sarbanes Oxley regulations.
2012-2007 Delivery Driver for B&Q in Munster area
2005-1996 Own private business on domestic as well as foreign
market, Refan Slovakia L.T.D.
Wholesale and Retail with luxurious men’s
selection, import from abroad.
Distribution and selling of perfumes from foreign
Distribution and selling of domestic and foreign
Children’s assortment.
Create and operate a warehouse and network of more
than 60 shops.
Cooperated with Pacific Communication branch office in
Czech Republic, where successfully presented Several
Internet network projects of Rollico N company for
Foreign markets.
Lead and teach team of businessmen with the
goal to bring financial growth and prosperity within their
1995-1991 Warehouse and production of non-alcoholic drinks.
Auto service.
English -Fluent
Bulgarian -Fluent
Slovak -Fluent
Russian -Fluent
Czech – Fluent
Macedonian -Fluent
Serbian- Fluent
Playing drums, Cars, Airsoft, Fishing
Available on Request.

  • Updated 5 years ago