Ciara Meere

CURRICULUM VITAE

PERSONAL DETAILS

NAME: Ciara Meere

ADDRESS: 28 Hollyville, Grange, Douglas, Cork, T12V8X4

E-MAIL ADDRESS:           [email protected]/ [email protected]

TELEPHONE:                     (087) 2326373

DATE OF BIRTH:               21st December 1994

EDUCATION

Secondary Education                                                               Third Level Education

St Peter’s Community School                                                 Cork Institute of Technology

Passage West,                                                                            Bishopstown

Co Cork.                                                                                      Cork

 

2013/2015          BBUS 7 year 1 Overall Grade 2.1

BBUS 7 year 2 Overall Grade 2.1

 

Further education, training and achievements

2016 to present

I have managed and supervised both inbound phone call teams along with project teams including Social Media, Social Media support and Payments. I have used my knowledge of the platform to drive KPIs and encourage agent excellence. I have trained new Team Leads in using internal systems to track agents progres. I have reduced our SLA for Social Media tases from 30 minutes to 10 minutes on a first touch resolution basis in the last 6 months . I assisted in the production of a training video with the HR department at work. Completed 2 days angling for Airbay employees. Completed a CDJ workshop to assist in delivering master classes to other employees in Voxpro. I assisted in selection and launch of the social media team as a pilot in Cork. I worked with our training team to upskill colleagues and trained new hires on social media systems. I provided support to the Social Media Escalations team when company losses needed to be considered. I partnered with our quality team grading new hire assessments.

2013 to 2015

I have completed my lifesaving swimming instructor certificate and I have also completed my pool lifeguard certificate. I have been involved in a PAL scheme in cit assisting other students both academically and socially and I have also worked as a student leader in CIT. I worked in and managed my school shop on a daily basis. I also received 2 Barr Bua awards for outstanding merit, personal accomplishment and school service.

Assisted in the running of the catering and EPOS departments in Musgrave cash & carry. I also assisted in the training of new employees for stock take and general duties.

2010 to 2012

As part of my transition year I received a distinction in communications examination and a

Mini Company initiative award.  I have represented my school in the Cork Mental Health public speaking competition. I also completed ECDL modules for Microsoft Word, PowerPoint, Excel, Access, and Windows file management and participated in the teaching of basic computer skills to senior citizens.

WORK EXPERIENCE

Jan to May 2011

Rochestown Park Hotel

Leisure Centre

Rochestown Road

Douglas

Cork

Duties and responsibilities

General pool, Gym and beauty Salon duties operations, Pool supervision, Reception duties

September to December 2010

September 2015 to January 2016 Musgrave Cash & Carry,

Ballycurren Ind Est.

Airport Road.

Cork.

Duties and responsibilities

General merchandising and stock rotation, EPOS & point of sale duties, Reception and General office duties. Stock Take duties and general training of staff.

August 2014 to December 2015

Cork Institute of Technology

Bishopstown

Cork

Duties and responsibilities

Student Leader, assisting first years in the transition between second and third level education, campus touring, form and document checking. Running of college events such as open days and school visits.

Feb 2016 to Current              Voxpro (Airbnb)

Mahon

Cork.

Duties and responsibilities

Team Lead for the Airbnb account. Handling escalated cases and customer concerns by phone and email. I also assisted in the training of new employees and ran workshops to help upskill my colleagues. I assisted in the pilot of 3 teams, including intercept 1 and 2, email and social media, all 3 pilots were made permanent. I trained out payments team in payment resolution. I handled manager calls for the email team.

 

INTERESTS & ACTIVITIES

As part of my sporting hobbies, I enjoy swimming and rowing with my local clubs.  I also enjoy foreign travel, walking, reading and keeping up to date with current affairs.

REFEREES:

Colm Marshall                                                        Sonia Robinson

Senior Operations Manager                                Group Manager

Musgrave Wholesale Services                             Voxpro Cork

Ballycurreen Ind Est                                             Mahon

Tel 021 – 4522125                                                 089-4633737

Signature __________________________ Date: 10/08/2018