Cian Higgins


Insurance claim adminstrator


Cian Higgins
1 Ard Mhuire
Upper Aghada

Phone: 083 326 4164
Email: [email protected]

I am a hardworking and reliable person, I enjoy working with others and work very well in a team setting.

I have a Fetac level four in Returning to Work Practices and Fetac level five in Community Development Practice. I am also a member of the Irish insurance institute.


Claims Administrator – Irish Life Health (Abtran) December 2017- July 2018

• Processing individual claims
• Scanning and securing consumer data following all company and GDPR regulations
• Processing all post for Irish Life Health on a daily basis following GDPR regulations and ensuring post is sent on time
• Storing, processing and filing all relevant consumer data ensuring GDPR regulations are met
• Designing and implementing a new process for the reconciliation of claims

Claims Processor – Irish Life Health (Abtran)
1st January 2017- December

• Processing hospital claims
• Follow specific guidelines set out by Irish Life Health
• Follow CPC guidelines at all times
• Reaching daily and weekly targets
• Follow all scripts while making phone calls

Revenue Local Property Tax (Abtran)
30th November 2016-31st
December 2017

• Answering a large volume of calls
• Taking payments from customers ensuring that I follow all guidelines and scripts surrounding payments
• Maintaining a high call score

East Cork Music Project 1st September 2015- 6th June 2016

• Performing community projects with students with local nursing homes, Enable Ireland and the COPE foundation
• Taught grade 1 drum lessons. This would consist of arriving early to set up in preparation for the day ahead. I would create a teaching plan based on the students I had that day
• I was a teacher’s assistant for both Maths and I.T classes. In these I would assist the teacher and students in any way possible.


I have achieved many things in my life, I returned to school as an adult to take my Leaving Cert in the College of Commerce, Cork which I passed with acceptable results. After finishing this I went on to study a back to work course which was designed to help people return to work or further education. While here I was part of a team that would organise musical performances and also work closely with local charities such as Enable Ireland and the Cope Foundation. I have gained certificates in Manual handling, HAACP, Music theory and Music performance.


College of Commerce, Cork September 2012-June 2013

Leaving Certificate

English- C

East Cork Music Project September 2013-June 2015

I attended ECMP as a student as I wanted to continue to re-educate myself. While here I studied a number of different subjects. Gaining a Fetac level four qualification in Return to Work and a Fetac level 5 qualification in Community Development. While here I was also heavily involved in the organisation and playing of multiple musical performances. We were also involved with local charities such as Enable Ireland and the Cope Foundation.


Level 4

Maths- Merit
I.T- Distinction
Music Theory- Grade 2
Career Planning-Distinction
Music Performance- Pass
Intercultural Studies- Distinction
Level 5

Community Development Practice- Merit
Community Development Theory-Distinction
Music Performance- Pass
Community Arts- Distinction

I am currently a member of the Irish Insurance Institute

• I have a good knowledge of IT. I have been a teacher’s assistant for an IT class and I also perform phone and laptop hardware repairs in my spare time
• I Have a strong understanding of Microsoft office which was used on a daily basis in my previous roles
• I have a quick typing speed and am very familiar with Microsoft Outlook

I enjoy playing and teaching music as well as performing in bands. I play football for my local team and have captained them on occasion. I am also a member of my local darts team and I am in charge of the travel to away games for this. I enjoy reading and spending time with my family

References available on request

  • Updated 5 years ago