Brian Hayes

Name: ​​Brian Hayes

 

Date of birth: ​​30/03/1985

Address: ​Gleann Na Smol,

Coolmakee,

Farnanes,

Co. Cork.

Tel: ​(086) 1018675

Email: ​​[email protected]

 

Confident and enthusiastic person who is Customer focused with experience of working in front Line environments, demonstrating a flexible and determined approach to achieving results. An excellent team player who uses his own initiative and equally at ease when undertaking duties without supervision. Capable of building and sustaining strong working relationships with both colleagues and clients. Possesses an open minded attitude to learning and taking on challenging new opportunities. VMWare trained with nearly four years previous experience as a Customer Account Specialist.

 

Education & Training:

Secondary Education: ​Colaiste An Sprioaid Naoimh,

1999-2003

Cork Leaving Cert College,

2003-2004

 

Training Completed:

Anti-Corruption/FCPA Training, Certified Support Professional Exam

Business Conduct Guidelines, SGSA – Support Professional

VMware Cloud Fundamentals, Licensing – REM-EE Escalation Process

VMware Data Centre Virtualization Fundamentals

What is Emotional Intelligence?

My VMware Enhancement Training, Communicating With Professionalism and Etiquette

Getting Results without Direct Authority: Influencing Your Boss

Customer Service over the Phone, Customer Interactions

Time Management: Analysing Your Use of Time

Participating Effectively in a Business Meeting

Improving Your Listening Skills, Time Management: Planning and Prioritizing Your Time

Improving Your Emotional Intelligence Skills: Self-awareness and Self-management

Direct Reports Outstanding Ethics and Compliance Training

 

IT Skills – Oracle, Salesforce, Microsoft Package including Word, Excel and PowerPoint, various In-House systems.

 

Career History:

 

Dates: ​March 2017 – Present

Company: ​Team PR Reilly

Position: ​Branch Manager

 

• Managing a busy depot
• Daily running of the store
• Stock orders
• Employing staff
• Warranty issues and customer complaints
• Managing the fleet of delivery vans
• Escalation point of any/all building related issues
• Escalation point for all health and safety matters
• Banking/collecting cheques
• Organising couriers
• Stock takes and adjusting of all stock levels
• Completing sales via phone or face to face customers
Dates: ​Feb 2016 – March 2017

Company: ​Cork Regional Hospital – CUH

Position: ​Porter

 

• Escorting patients to and from wards
• Transferring x-rays and patient charts from department to department
• Attending to the elderly and dysfunctional patients
• Running various departments I was situated in
Dates: ​March 2012 – Feb 2016

Company: ​VMWARE

Position: ​Customer Support Account Specialist

 

• This is a customer service facing role
• Contacting customers via phone and email and giving them 100% satisfaction with theirexperience with VMware
• Salesforce used daily to communicate to customers
• Oracle used to search customers’ accounts and clarify information
• Dealing with customers complaints on a one to one basic
• Ran and finalized Mandy internal Knowledge based articles for VMware employees to reference went they need to understand VMware Products.
• Managed my team of 6 agents on a daily bases, this included assigning cases, taking agents off the live queue, updating schedules with people being sick, on holidays.
• Organized all service learning hours, this is allocated to each agent every year to give back 40 hours to the community (Painting, gardening etc in specific charities.
• Designed and ran a project which involved emailing ,calling all customers once an agent had completed their request, this was to get the customers feedback on how the support request was handled and to make sure each agent followed VMware’s policy
• Also on the escalation alias which involved assisting VMware’s priority customers with complex issues which they had
• Trained VMware agents on VMware’s release of Fusion and Workstation
Dates: ​April 2010 – Jan 2012

Company: ​Blarney DIY

Position: ​Manager

 

• Managed 4 staff
• Customer Service
• Ordering from suppliers
• Stock take
• Microsoft office – making invoices for builders and creditors accounts
• Outlook – type it up, following up with customers by mail and calling and face to face
• Home deliveries
• Ordering and re-stocking,
• Weekly stocktaking,
• Dealing with any customer queries and complaints,
• Handling all monies within the business – paying employees,
• banking, paying all bills,
• Home Deliveries,
• Maintaining a happy and confident work environment for all
• employees,
• Weekly rosters.
Dates: ​March 2008 – April 2010

Company: ​O’Donovan Properties

Position: ​Maintenance Manager

 

• Organizing building materials for builders
• Picking up rent
• Serving eviction notice – contacting landlord tenancy board in order to write up eviction notice
• Took over dealings with builders on new projects,
• Dealt with any problems that arose,
• Managed the maintenance of all apartments and office units
Dates: ​April 2006 – March 2008

Company: ​Denis Donovan Carpentry

Position: ​Apprentice Second Fix Carpenter

 

• Hang Doors,
• Fit skirting and architrave
• Lay timber floors,
• Scale drawings.
Dates: ​April 2004 – March 2006

Company: ​Sean Dorgan Roofing

Position: ​Apprentice First Fix Carpenter

 

• Roofing from start to finish
• Scaling measurements from drawings – attention to detail is paramount
• Cutting materials to exact size
• Ensuring no leaks
• Designing, cutting and slating of roofs,
• Ordering timber,
• Fitting facial and soffit.
Referees:

 

Mr Waclaw Bukowski

Supervisor of Licensing Level 2/3

Customer Solution Center

(021) 4660427

 

Scott Perry

Global Customer Support Manager

Vmware inc

087 928 8587