53 Briarscourt, Shanakiel, Cork City
Tel: 0894232051 Email: [email protected]
Reliable and responsible person,have a very strong set of interpersonal skills.
Highly adaptable,mobile,positive,patient risk-taker who is open to new ideas and im feeling comfortable to provide new ideas as well to try to improve entire company and raise service on higher level. Extremly motivated self-starter who takes initiative with minimal supervision.
Enjoy being part of a team but able to undertake their duties independently. Im always looking for self-improvment on all levels and always looking for progress in company structure.
Abtran LTD Cork Business and Technology Park, Model Farm Road, Cork, Ireland
Abtran is a leading provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services. Trusted by clients in highly-regulated sector in Energy, Water, Financial services and Government, we design, implement and deliver end-to-end service solutions which are flexible, scalable, compliant and deliver a great customer service. The mission of Abtran is to make it easy by delivering a complete, seamless service experience. To achieve this, we standardise, we simplify and we empower our people to cut through complexity.
Advisor on Sky account, billing and technical difficulties (sales trough service)
25/10/2017 – present
Help promote the company
Inform customers about services that could suit them
Suggesting products they may be interested in
Putting them in touch with someone senior should they need it
VIPnet d.o.o. Croatia
Vipnet is the first private mobile network operator in Croatia, a part of the Telekom Austria Group and a strategic partner of Vodafone, the mobile operator.
10/2012 – 10/2015
Greet and address customers in a friendly and respectful way.
Maintain procedures and processes for first level problem determination.
Work with product and sales teams to address and resolve customer issues efficiently.
Return customer calls in a timely manner to ensure customer satisfaction.
Hrvatski Telekom d.d.
HT d.d. is the market leader and the only company in Croatia providing full range of telecommunications services, fixed line and mobile telephone services, data transmission, internet and international communications.
Job Title :
11/2015 – 05/2017
Resolve customer complaints via phone, email, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Lafodia Sea and Resort, Obala Iva Kuljevana 35 20222 Lopud Croatia
Lafodia is one of the best and most praised hotels in the Dubrovnik region, and we know that of all the tourist regions, Dubrovnik is the most challenging. When people come to Dubrovnik or Lopud, they expect the best possible service and accommodation.
08/2011 – 10/2012
Serving customers in the lobby bar, cocktail preparation, wine suggestions
Cash handling, reserving seats and tables
EDUCATION & TRAINING
School of Economy Požega 2007 – 2011
Faculty of tourism and hospitality managment Opatija 2012
Excellent knowledge in MS office (MS Power Point, MS Excel, MS Word, MS Access, MS Publisher)
Excellent knowledge in IOS and Android products
Great knowledge in providing a technical support
Knowledge of German language, but only basics
HOBBIES & INTERESTS
References available on request
53 Briarscourt, Shanakiel, Co. Cork
Tel.: +353894232051 Email: [email protected]
Dear Manager ,
I would like to express my interest in position for Advisor. As a personable and highly organized professional with more than 5 years of experience with customer sale service in maximizing customer satisfaction and loyalty, I possess the knowledge and skills that will allow me to contribute toward your company success. My knowledge of hardware and software will contribute in improvement service in your comapny and all that for customer satisfaction.
Throughout my career, I have managed customer communications—including inquiries, complaints, orders, reservations, and cancellations—to realize improved customer service, satisfaction, and retention.
I know you will find my knowledge of customer service techniques to be a good fit for your company’s needs. I hope to hear from you soon regarding an in-person interview so that I can further discuss how I can be an asset as your newest Advisor. I possess excellent knowledge of resolving a technical issues. I’m speeking fluent English and Croatian and I’m familiar with German basics, but I’m considering to improve my knowledge in that area.
Thank you for your consideration.