Alexander Augusto Correa Caetano Alves

Photo

BaristaSocial Media Manager - 2015/Present – Agencia3 and Garage – Rio de Janeiro and São Paulo/Brazil • Production of content, interacting with costumer analyse the results of every work done. • Coordination of two teams, with a total of 11 people in two different states (Rio and São Paulo) • Interaction with the clients of the agency. Barista – January/May 2018 • Making coffee • Interaction with customers • Cleaning the store using vacuum cleaners and/or shampooers. • Keeping storage areas and carts well stocked and clean. • Replenishing supplies Customer Service Analyst – Agencia3 – 2013/2015 – Rio de Janeiro/Brazil • Interaction with users that comment on the profiles that companies (clients) had on social media • Responsible for answer the queries that the Contact Us area of received • Creation an presentation of the results of the month in a report Sales Assistant – Animekai – 2010/2013 – Rio de Janeiro/Brazil • Helping customers find the right product • Organising the cash received • Opening and closing the store • Cleaning the store using vacuum cleaners and/or shampooers. • Keeping storage areas and carts well stocked and clean. • Replenishing supplies INTERESTS • Coffee • Photograph • Cinema • Literature • Travel • Charity EDUCATION • Barista Course – February 2018 – Casa do Barista • Bacharel in Journalism - 2006 / 2011 Universidade Estácio de Sá • General English - 2018 / Present - CEC (Cork English College, Cork) - English (Level C1)

Cork, IE

I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I am well experienced in customer service. In addition, I am very fond of coffee, that why I made a barista course back in Brazil. I am confident that my knowledge, ability and experience allow me to deliver successful results. I have proven ability to make sound decisions based on valid information the capacity to learn and apply new information quickly and accurately. I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future.

Education

February 2018

Barista at Casa do Barista

2006 - 2011

Bacharel in Journalism at Estacio de Sá University

10/2018 - 05/2019

English at Cork English College

Level C1

Experience

January - May 2018

Barista at CoffeeLab

• Making coffee
• Interaction with customers
• Cleaning the store using vacuum cleaners and/or shampooers.
• Keeping storage areas and carts well stocked and clean.
• Replenishing supplies

October 2015 - Present

Social Media Manager at Agência3 and Garage

Social Media Manager – 2015/Present – Agencia3 and Garage – Rio de Janeiro and São Paulo/Brazil
• Production of content, interacting with costumer analyse the results of every work done.
• Coordination of two teams, with a total of 11 people in two different states (Rio and São Paulo)
• Interaction with the clients of the agency.

June 2013 - September 2015

Customer Service Analyst at Agência3

• Interaction with users that comment on the profiles that companies (clients) had on social media
• Responsible for answer the queries that the Contact Us area of received
• Creation an presentation of the results of the month in a report

September 2010 / May 2013

Sales Assistant at Animekai

• Helping customers find the right product
• Organising the cash received
• Opening and closing the store
• Cleaning the store using vacuum cleaners and/or shampooers.
• Keeping storage areas and carts well stocked and clean.
• Replenishing supplies

  • Updated 5 years ago
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