Tote Betting Service Staff, Greyhound Racing Ireland, Cork

These roles are part time roles, approximately 3.5-8 hours per week, depending on the racing schedule at the assigned venue and may vary depending on the needs of the business.

Key Responsibilities and Duties:

• Develop a good understanding of tote products and the range of bets available.
• Process customer bets during a race night in advance of each race using the companies selected Tote Betting System.
• Process winning bets and pay out winnings to customers.
• Provide any relevant updates to customers such as non-runners and jackpot guarantees.
• Up-sell additional products when appropriate.
• Listen to any customer complaints on your section and pass on to management without delay.
• Participate in daily briefings to discuss each events detail.
• Provide excellent customer service to guests.
• Reconcile nightly takings at the end of each shift and report any discrepancies to management.
• Comply with all company procedures to include all statutory procedures- Fire Health and Safety, hygiene, internal audit.
• To carry out any other reasonable task as assigned by management to meet with business needs.

Key Skills and Competencies:

• At least 6 months gained demanding role with excellent problem solving and analytical skills.
• Proficient in Microsoft Office suite particularly Excel & Word.
• Fluency in English is essential.
• Good interpersonal and communication skills.
• A full driving licence is preferred.
• Has the ability to work towards tight deadlines whilst using their own initiative.
• Ability to learn quickly and work as part of a team.
• Seeking a challenging work environment.

Job Types: Part-time, Permanent
Part-time hours: 3.5 per week

Benefits:

• Employee assistance program

Schedule:

• Weekend availability

Work Location: In person