Sales & Services Associate English Market, Marriott International, Inc, Cork

  • Full Time
  • Cork
  • Posted 2 months ago

Marriott International, Inc, Cork

Sales & Services Associate English Market, Marriott International, Inc, Cork
Job Number 22202994
Job Category Reservations
Location CEC Cork Blackpool, North Valley Business Centre, Cork, Cork, Ireland VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARYServe guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

  • Follow all company policies and procedures
  • Ensure personal appearance are clean and professional
  • Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs; assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Before applying for this position you need to submit your online resume. Click the button below to continue.