Front Office Receptionist, Oriel House Hotel, Ballincollig, Cork

  • Full Time
  • Cork
  • Posted 1 week ago

Oriel House Hotel, Ballincollig, Cork

Front Office Receptionist, Oriel House Hotel, Ballincollig, Cork

Oriel House Hotel, part of the Talbot Collection are currently recruiting for a full time and part time experienced Front Office Receptionists.
The Front Office Receptionist maintains the smooth and efficient running of Reception ensuring that all guests both on the phone and in person are treated to a 4 Star service in line with the company’s “Empower Your Excellence” customer service programme. To actively promote all aspects of the Hotel. To communicate with guests and clients and ensure that all requirements and requests are carried out to Company standards.

Role Specific Duties:

  • Ensure smooth operation of the shift, ensuring all company standards are met.
  • Responsible for the correct handling and charging of all daily business accounts.
  • Have total product knowledge of all the Hotel services and facilities.
  • Action all inquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
  • Answer the switchboard in a warm and friendly manner and to take messages when required.
  • Liaise with housekeeping with reference to the allocation of rooms.
  • Ensure that all floats are maintained to the appropriate levels.
  • Make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
  • Carry out our customer relations policy ensuring that we maintain 4 Star standards at all times

The ideal candidate will have previous experience preferably gained within a hotel environment and possess excellent communication and organizational skills with the ability to work on your own initiative. Proficient computer skills are required. Knowledge of Hotsoft Reservations System would be an advantage.

Some of the benefits of joining the team at Oriel House:

  • Free parking
  • Complimentary Leisure Club Membership
  • Staff Meals
  • Contributory company pension scheme. (12 months service requirement)
  • Company Life Insurance Scheme
  • Employee Assistance Programme
  • Talbot Collection Friends and Family Rates

-Training and Development Opportunities – we invest in our people

  • Being part of a progressive & growing company

**Oriel House Hotel, part of the Talbot Collection is an equal opportunities employer**

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