Field Engineer, Finning (Ireland) Ltd, Cork

  • Full Time
  • Cork
  • Posted 3 months ago

Finning (Ireland) Ltd, Cork

Field Engineer, Finning (Ireland) Ltd, Cork


Finning (Ireland) Ltd

Number of Openings:


Worker Type:


Position Overview:

We are looking for a dedicated Field Engineer to respond to customer’s field repair and service requests. This will involve diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning, to construct a quote as requested by the customer within a cost and time effective manner.

Job Description:
Field Service Engineer
Finning is the world’s largest Caterpillar dealer delivering unrivalled service for over 80 years. We believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
This role offers a generous relocation package, ensuring a smooth transition for you and your family.
Main Job Functions
  • Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
  • Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
  • Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
  • Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
  • Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Specific Skills
  • Work autonomously on own initiative and also well as part of a team
  • Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
  • Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
  • Effective problem solver with strong analytical skills
  • Motivated and Dynamic Self-starter
  • Knowledge in the use of field-based diagnosis tools and equipment essential
  • Heavy Earth Moving equipment operating knowledge
  • Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or development opportunity for a qualified apprentice
  • Experience of a variety of construction and static machines essential
We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

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