Assistant Front Office Manager, The Metropole Hotel, Cork

teddyc00l21 April 4, 2023

The Metropole Hotel, Cork

The Metropole Hotel are looking for an Assistant Front Office Manager who is passionate about their role and their career progression.

SCOPE OF WORK:

To ensure the smooth running of all aspects of front office.
To ensure room sales are maximized.
To ensure an efficient and personalized service is offered to all guests in line with Trigon Hotel Group procedure brand service standards
Assume overall responsibility for the Front Desk in the absence of the Front Office Manager

MAIN DUTIES AND RESPONSIBILITIES:

Ensure day & night teams synergies & work together as one department
Recruitment of staff for the Front Office on an ongoing basis, to maintain the talent bank
To develop, motivate and carry out one-week reviews, job chats & Performance Review of all Front Office Staff
To oversee and implement all staff training within Front Office and to ensure that signed training records are kept
To maximize room sales always and ensure that all Front Office staff are focused on the team’s sales objective
To set monthly incentives and targets for all Front Office staff and feedback results
To prepare the rota for all Front Office staff and to forecast weekly wages
To have a complete understanding of all aspects of Night Audit operations and carry out on an intermittent basis
To report any comments, complaints and compliments to the General Manager
To ensure a high level of personal/work cleanliness and hygiene within the department.
To ensure all duties are carried out in a safe manner regarding the Health & Safety/welfare of themselves, other members of staff, guests, or any other persons on Hotel’s premises
Employees avail themselves to training and communication meetings as required, for which notice will always be given
Monitor & control holidays & lieu time monthly
Regularly review SOP Manuals
Proactive customer relations

Experience and Skills

Benefits

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